Service Manager

Alta Equipment Company; Byron Township (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Medical, Dental and Vision

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Day shift

Job summary

Alta Equipment Group is seeking a full-time Service Manager for the Byron Center, MI location. You will oversee the service department, drive customer satisfaction, and ensure alignment with company goals.

The role requires strong leadership, communication, and a solid mechanical aptitude to manage daily operations effectively. Responsibilities include reviewing work orders, managing payroll, coordinating purchases, and promoting safety.

Qualifications

• 2–4 years of management experience preferred.
• Dealership experience highly preferred.
• Good mechanical aptitude.
• Excellent written and verbal communication skills.
• Good customer relations and people skills.
• Ability to successfully manage others.
• Proficient with MS Word, Excel, Outlook; BI tools; fleet/expense systems.

Responsibilities

• Supervise the operation of the service department.
• Foster a positive customer and employee relations atmosphere.
• Review and analyze department data to meet sales and profit goals.
• Process and review work orders, invoicing and customer quotes.
• Incorporate safety into daily activities.
• Partner with Parts and Service Directors to align with goals and metrics.
• Monitor employee training progress.
• Oversee weekly payroll entry and audit for accuracy.
• Handle outside purchase order acquisition and coordination.
• Ensure condition of service vehicles and facility.

Skills

Management experience

Dealership experience

Mechanical aptitude

Written and verbal communication

Customer relations

People management

Problem solving

Financial acumen

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Business Intelligence

Fleetmatics

Paytrace

Concur

Extend

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision insurance, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule: M-F, day shift

Alta Construction Group is seeking a full-time Service Manager for the Byron Center, MI branch. The primary responsibilities of the position consist of, but are not limited to:

• Supervise the operation of the service department
• Foster a positive customer and employee relations atmosphere
• Review & analyze department data meet sales and profit goals
• Process and review work orders, invoicing and customer quotes
• Incorporating Safety into daily activities
• Partner with Parts and Service Directors to ensure alignment with the company goals and performance metrics
• Monitor employee training progress
• Oversee weekly payroll entry and audit for accuracy
• Outside purchase order acquisition and coordination
• Monitor work in progressResponsible for condition of service vehicles and facility
• Incorporates Alta's Guiding Principles into daily activities
• Performs other duties as assigned

• Consistent, regular, and reliable attendance including being ready for work at the designated start time

Desired Skills and Qualifications:

• 2-4 years of previous management experience preferred
• Dealership experience is highly preferred
• Good mechanical aptitude
• Excellent written and verbal communication skills
• Good customer relations and people skills
• Ability to successfully manage others
• Computer Skills - Microsoft Word, Excel, Outlook and Business Intelligence (BI); Fleetmatics, Paytrace, Concur, and Extend
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability - High: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Mathematical Skills - Intermediate: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands/Work Environment:

• Physical/Sensory Functions: Regularly will talk/hear; Frequently will stand, sit, use hands, reach with hands and arms; Occasionally will walk, climb or balance, stoop, kneel, crouch or crawl.
• Lift and/or Move Functions: Frequently will lift up to 10 pounds; Occasionally will lift up to 100 pounds
• Work Environment: Occasionally will work near moving mechanical parts, fumes or airborne particles, outdoor weather conditions, toxic or caustic chemicals, risk of electrical shock, wet or humid conditions (non-weather)

About Alta:

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we're ready for you. Whether it's selling the world's-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a \"Top Work Place USA\", our employees across North America are committed to excellence. It's the Alta way.

What We Look For:

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one's profession through additional training and learning.

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail] immediately!