Service Manager

FleetPride; Buena Park (CA); On-site; USD 70,000 - 103,000; Full time

Job summary

FleetPride is seeking a Service Manager to supervise and coordinate service operations, manage P&L, and drive EBITDA, sales, and inventory goals. The role focuses on delivering top-tier customer service, supervising staff, and ensuring efficient work flows across the service center.

Responsibilities include managing work orders, invoicing accuracy, and coordinating with vendors while maintaining safety and regulatory compliance.

Qualifications

• Proven track record in service operations and customer service
• Works well under pressure and handles stressful situations with ease
• Strong customer service and salesmanship skills

Responsibilities

• Oversee all service functions and workspaces in the service center
• Delegate and direct service tasks; monitor workflow and progress
• Provide exceptional customer service by offering knowledge and guidance
• Coach employees to achieve high performance and manage costs and assets
• Be the primary information source for service, inventory and process matters
• Manage and update work orders and invoices for quality and timeliness
• Provide a quality check on all work and invoicing accuracy
• Communicate with vendor reps, dealers and subcontractors
• Maintain a safe and clean workspace
• Report progress to improve employee satisfaction and efficiency

Job description

FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry.

The Service Manager is responsible for supervising and coordinating the activities of service operations, managing the overall performance of all areas of the Service Center including P&L, equipment, personnel administration, and work schedules. It is the Service Manager’s objective to meet or exceed the annual EBITDA, sales budget and inventory goals while fulfilling the customers’ expectations for supply of product and service.

DUTIES & RESPONSIBILITIES

• Oversee all Service functions and workspaces in the Service Center.
• Delegate and direct Service tasks; monitor the Service department workflow processes and progress of all current and pending work assignments.
• Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
• Proactively coach employees to achieve a high-performance level and manage costs and assets of the Service Center to achieve financial performance targets.
• Act as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
• Manage and update work orders and invoices to ensure quality and timeliness of work performed and accurate invoicing.
• Provide a quality check process on all work performed and the accuracy of Invoices.
• Communicate and maintain good relations with vendor reps, dealers and subcontractors.
• Keep a safe and clean workspace at all times
• Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
• Follow and abide by all industry standards, regulations, and laws
• Help train new employees in company procedures, including safety and work processes
• Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
• Provide direction and oversight to employees and staff and accurate reporting of business unit performance as directed by senior management.

EDUCATION & TRAINING

• High school diploma or GED equivalent; bachelor’s degree preferred
• Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs.

KNOWLEDGE & EXPERIENCE

• proven track record in Service operations and customer service
• Works well under pressure and manages stressful situations with ease
• Strong customer service and salesmanship skills

SKILLS & ABILITIES

• Ability to manage a P&L.
• Ability to calculate productivity
• Average oral and written communication skills

WORKING CONDITIONS

WORK ENVIRONMENT

The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise

The annualized pay ranges vary based on work location. The salary range for this position is $70,304.00 – $103,000.00 per year, depending on experience, skills, and qualifications.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.