Service Manager

Hilltop Residential; Austin (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive Pay

401k with Company Match

Medical, Dental and Vision Plans

Paid Life Insurance

Employee Referral Program

Short and Long Term Disability

Paid Time Off

Employee Rent Discount Program

Growth Opportunities

Job summary

Hilltop Residential is seeking a Service Manager for Bristol Heights. The role focuses on organizing and prioritizing service requests, ensuring timely repairs, and maintaining safe, attractive grounds across the community.

You will oversee turnkey operations, ensure vacants are rent-ready, and work with the community director to manage maintenance-related resident issues. EPA/HVAC certification, a valid license, and strong PM software skills are required.

Qualifications

• Hands-on maintenance experience
• Proficient with property management software systems
• EPA/HVAC license or certification
• Valid driver's license and/or reliable transportation

Responsibilities

• Organize, prioritize, and guarantee service requests are completed correctly and timely
• Inspect grounds, buildings, and community features to ensure curb appeal and safety
• Oversee turnkey operations; ensure vacant units are rent-ready promptly
• Follow standard operating procedures and maintain knowledge of codes for permitting and pool regulations
• Communicate effectively with residents, vendors, and supervisors
• Maintain a preventative maintenance program to minimize emergencies and repairs
• Assist with recruiting, hiring, and training of staff; participate in budgeting and vendor bids
• Monitor inventory and manage parts and supplies

Job description

Service Manager - Bristol Heights

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.

Job Type

Full-time

Description

Service Manager - Bristol Heights

At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.

Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!

Hilltop Residential Offers Great Benefits!

• Competitive Pay
• 401k with Company Match
• Comprehensive Medical, Dental and Vision Plans
• Paid Life Insurance
• Employee Referral Program
• Short and Long Term Disability
• Paid Time Off
• Employee Rent Discount Program
• Rapidly Growing Company with Opportunities for Growth

Essential Responsibilities

• Organize, prioritize, and guarantee service requests and repairs are made correctly and in timely manner
• Inspect grounds, buildings, and other community features daily to minimize liability concerns and ensure excellent curb appeal at all times
• Oversee turnkey operations; ensure vacant units are made rent-ready in a timely manner
• Understand and execute service requests using computer software systems daily
• Perform turnkey work as required and ensure all make-readies are inspected
• Follow the standard operating procedures
• Keep basic knowledge of local and state codes for permitting, sign ordinances and pool regulations
• Follow and enforce the company's policies and procedures
• Communicate effectively with residents, fellow associates, vendors, and supervisors
• Work with community director to handle maintenance-related resident problems
• Assist community director with documenting counseling sessions with maintenance staff
• Maintain a preventative maintenance program to minimize emergency and service repairs
• Maintain hazard communications program; teach and promote safe work practices
• Assist with recruiting, hiring, and training of quality staff; recommend promotions and terminations when necessary
• Work with community director to obtain competitive bids for maintenance-related expenses
• Understand and adhere to budget guidelines
• Purchase supplies and vendor services using standard purchase order systems and proper bidding procedures under the supervision of community director
• Monitor inventory and maintain appropriate levels of parts and supplies

Requirements

• 1+ years of hands-on general maintenance experience
• Strong proficiency with property management software systems
• Availability to work a flexible schedule, including weekends
• Rotating on-call responsibility for after-hours emergencies
• EPA/HVAC license or certification
• Valid driver's license and/or access to reliable transportation

This role will require an EPA Universal or HVAC certification. If you meet all other requirements and are chosen for this position, Hilltop Residential will invest in your professional development by covering the cost for you to obtain the required certification.

Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.