Service Manager

Bridgestone Americas; Arlington Heights (IL); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision – Starting‑

Paid vacation and holidays

On-the-job training and ASE certs

401(k) match

On demand pay (daily pay)

Job summary

Bridgestone Retail Operations is seeking an experienced Auto Service Manager in Arlington Heights to lead a team of technicians, oversee hiring and training, and drive exceptional customer satisfaction. You will manage scheduling, inventory, and service operations while ensuring adherence to quality standards and company policies.

The role emphasizes strong communication skills, problem solving, and the ability to coach staff to deliver high-quality automotive service and sales growth.

Qualifications

• Minimum Qualifications: High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians according to store requirements.
• Willingness to continue education and stay current in automotive repair issues.
• Must have valid automotive driver's license at all times.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by managing all aspects of customer interactions.
• Serve as the primary point of contact for customer inquiries and concerns.
• Develop understanding of business operations in the automotive service environment.
• Use this expertise to enhance efficiency and ensure seamless store operations.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and front/back shop communication.
• Provide insights to the front of the shop to facilitate product and service sales.

Education

High School Diploma or equivalent

2 year degree or equivalent

Job description

Company OverviewBridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.Job CategoryRetailPosition SummaryCombining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Pay Range: $25.30 - $39.53Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.___ResponsibilitiesAssign and schedule work duties to auto service staff according to individual skill level.Serve all automotive service needs of customers.Oversee the hiring and training of an effective auto service team.Ensure high teammate retention.Maintain compliance with quality standards.Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations.Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.Minimum QualificationsHigh School Diploma or equivalent.4 years of auto service technical experience.1 year of service manager or service writer experience.Problem solving - customer complaints.Aptitude to manage inventory, scheduling, equipment maintenance, etc.Capacity to lead and coach others.Teammate and customer/communication skills.Ability to recruit and select technicians successfully according to store requirements.Willingness to continue education and remain current in automotive repair issues.Must have valid automotive driver's license at all times in order to test drive customer's vehicles.PREFERRED QUALIFICATIONS2 year degree or equivalent.OUR CREW KNOWS BENEFITSMedical, Dental and Vision – Starting day 1 for all our teammatesPaid vacation and holidaysOn-the-job training and company-funded ASE certificationsFlexible work schedule401(k) matchOn demand pay (daily pay) program availableOUR VALUES GIVE BACK TO YOUProfessional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.Community Involvement: We pride ourselves on working with our local communities and giving back where we can.Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together.At Bridgestone, you are Free to BeWe believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.What we offerAt Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:A supportive and engaging onboarding experience to ensure a smooth transition into our team.The opportunity to develop and grow, through training and regular mentorship.Corporate Social Responsibility activities.A truly global, dynamic and challenging work environment.Agility and work/life effectiveness and your long-term well-being.An effective and inclusive team.Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.