Service Manager

Warren CAT; Amarillo (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, life insurance

Comprehensive benefits package

Job summary

Warren CAT is seeking a Service Manager to oversee daily operations of the service department and coordinate service operations strategies and activities. You will coach staff, manage budgeting, safety and contamination control, and KPI reporting while maintaining schedules and on-call coverage.

Occasional travel up to 10% may be required to support field operations and customer engagements. This role emphasizes safety, quality, and customer satisfaction, with a focus on efficient service

Qualifications

• Bachelor’s degree or equivalent with 3–5 years experience.
• Valid driver’s license with clean record.
• Budgeting and cost projection experience.
• Advanced knowledge of MS Office applications.

Responsibilities

• Manages daily operations of the service department.
• Coach staff and manage resources to achieve goals in satisfaction, market share, and profitability.
• Oversees annual budgeting for the service department.
• Maintains Contamination Control standards in the service department.
• Leads safety initiatives and is accountable for safety performance.
• Confers with supervisory personnel and reviews reports to track status and projected completion dates.
• Maintains accurate scheduling and communication for all service work.
• Manages WIP and KPIs for work orders, processes, and personnel.
• Manages career paths and learning plans for staff.
• Participates in on-call rotation for the service department.

Skills

Operations management

Staff coaching

Budgeting

Data analysis

MS Office

Education

Bachelor's degree or equivalent

Tools

MS Excel

MS Word

MS Access

PowerPoint

Job description

TEAM UP WITH US!The Service Manager is responsible for managing and coordinating service operations strategies and activities within the Service Department.

TEAM UP WITH US!The Service Manager is responsible for managing and coordinating service operations strategies and activities within the Service Department.

DO YOU HAVE WHAT IT TAKES?

What You'll Do

• Manages daily operations of the service department.
• Coach staff and manage resources to achieve company goals in the areas of employee and customer satisfaction, market share, and profitability.
• Responsible for annual budgeting process the service department.
• Responsible for Contamination Control standards in the service department.
• Responsible for leading all safety initiatives and is accountable for safety performance in the service department.
• Confers with subordinate supervisory personnel and comprehends staff reports and records to obtain data, such as status of on-going work or projects and projected completion dates.
• Maintains accurate schedule and up to date communication practices for all Service work.
• Manages Work In Process and Key Performance Indicators for work orders, processes, and personnel and assumes accountability for meeting performance goals.
• Manages Career Path and Learning Plans for departmental staff.
• Participates in on call rotation for the service department.

What You’ll Need

• Bachelor’s degree (B. A.) from four-year college or university with 3 years’ experience; or five (5) years’ related experience and/or training; or equivalent combination of education and experience.
• Valid Driver's license and clean driving record.
• Knowledge and experience in budgeting and cost/revenue projections.
• To perform this job successfully, an individual should have advanced knowledge of MS Excel, Word, Access, and PowerPoint.

WHY WORK WITH US?

• We like to take care of business and have fun doing it!
• We offer health, dental, vision, life, and more as a comprehensive benefits package.
• Don’t you want to work with awesome people?

Important Information

While performing the duties of this Job, the employee is occasionally required to lift and/or move up to 50 lbs. Standing, walking and meeting activities are required frequently throughout the workday. Employee must be able to process paperwork and utilize office equipment (including personal computer, phone, typewriter, copiers, etc.). A large portion of the day is spent communicating orally in person and by phone. Normal sight or corrected vision is required to read documents and use standard computer terminals. Ability to move around continuously throughout a warehouse. Work may involve moving or lifting of light to moderately heavy materials or equipment requiring physical strength and agility to withstand the strain of manual work

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

Required travel up to 10%.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.