Service (Maintenance) Manager - Capstone at Banks Crossing

Capital Square Living; Commerce, Northern (GA, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonuses

Medical Dental Vision

Cell Phone Reimbursement

Paid Time Off

Holidays & PTO

401(k) Matching

Job summary

Capstone at Banks Crossing - Commerce, GA 30529 is seeking a Service (Maintenance) Manager who will oversee and perform technical work ensuring interiors, exteriors, and grounds meet high CS Living standards for safety, cleanliness, and functionality.

You will manage make-ready, inspect work, control inventory, and support cost-saving initiatives while delivering courteous service to residents and staff in an onsite environment.

Qualifications

• High school diploma or GED or related experience.
• Ability to apply safety standards and code requirements.
• Proficient in using hand and basic power tools.
• Strong customer service and communication skills.
• Ability to read, write, and document effectively.

Responsibilities

• Respond to and close work orders from residents, diagnosing issues and repairing per policies.
• Oversee make-ready process for vacant units, schedule vendors, and ensure timely turnover.
• Set cleanliness and appearance standards for grounds and common areas to reflect CS Living quality.
• Periodically inspect work by staff and contractors, enforcing quality and safety standards.
• Monitor inventory and coordinate with Community Manager on supplies and budget.
• Perform monthly preventative maintenance and support cost-control initiatives.
• Provide courteous, responsive customer service to residents and staff.

Skills

Customer Service

Interpersonal Skills

Communication

Reading/Writing

Software Proficiency

Math Skills

Education

High School Diploma

GED

Related Experience/Training

Job description

Service (Maintenance) Manager - Capstone at Banks Crossing

DEPARTMENT

Maintenance

JOB LOCATION

Capstone at Banks Crossing - Commerce, GA 30529

Onsite at our property. Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Service (Maintenance) Manager - Capstone at Banks Crossing Role Summary

As a Service Manager at CS Living, you will oversee and perform technical and mechanical work that ensures the interior and exterior buildings, grounds, amenities, and common areas of the community meet CS Living’s standards for cleanliness, appearance, safety, and overall functionality.

Primary Responsibilities

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community, by diagnosing the source or cause of the defect or problem and making repairs in accordance with established policies, procedures, safety standards, and code requirements
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market‑ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and CS Living standards
• Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed
• Periodically inspects work performed by contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual
• Supports cost‑cutting and expense‑control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment
• Demonstrates customer service skills by treating residents and others with respect, answering questions from team and residents, and responding sensitively to complaints about maintenance services and assigned work orders with efficiency and urgency

Knowledge and Skills Requirements

• High school diploma, GED, or related experience and/or training
• Team members must provide own hand tools unless prohibited by state law and must be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user‑moved aids, mechanical equipment, and measuring devices
• Demonstrated ability to apply principles of logical thinking to define and correct problems
• Proficiency in customer service and interpersonal communication skills to effectively interact with residents, clients, team members, and other business contacts; respond courteously to questions and requests; and stay calm when addressing and resolving customer problems
• Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity, act as first point of contact for internal team members and external visitors to the Company, and answer questions related to department operating policies
• Demonstrated proficiency in internet, word processing, spreadsheet, and database management programs to maintain records of information and develop and provide information for manager’s use
• Ability to operate basic office machines such as copiers, faxes, calculators, postage meters, and multi‑line telephone systems
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions to review and complete various financial, administrative, and legal documents

Compensation and Benefits

• Industry‑competitive salary and performance‑based bonuses
• Comprehensive medical, dental, and vision coverage, with 100% employee‑only benefit premiums covered for medical plans
• $35 per paycheck cell phone reimbursement
• 120 Paid Time Off (PTO) hours, plus 40 hours of sick time
• 11 company‑paid holidays, 2 floating holidays, and 2 days of VTO (Voluntary Time Off)
• Matching 401(k) contribution

Equal Opportunity Employer

At Capital Square Living, we believe in creating a diverse and inclusive workplace that reflects the communities we serve. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We celebrate differences, value unique perspectives, and strive to create a culture where everyone feels empowered to contribute their best. If you need assistance or accommodations during the application process, please don’t hesitate to let us know.