Service Maintenance Manager

The Community Builders, Inc.; Saint Paul (MN); On-site; USD 46,838 - 52,348; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 Paid Holidays & tenure-based PTO accruals

Employer contributions to Health Savings Accounts

Company paid Life & Disability Insurance

403(b) retirement plan with company match

Tax-advantage accounts: commuter/parking, medical & dependent care FSA

Hospital & Critical Illness Insurance

24/7 Employee Assistance Program

Job summary

The Community Builders, Inc. in Saint Paul, MN is looking for a Service Maintenance Manager responsible for overseeing all physical operations and maintaining the property. This role involves supervising maintenance staff, managing work orders, and ensuring quality living conditions for residents.

The ideal candidate should have a high school diploma, over 5 years of operational management in multi-family settings, and relevant certifications. This position requires a hands-on approach while providing leadership and support to team members.

Qualifications

• 5+ years of operational management experience in multi-family settings.
• Must possess industry-related certifications within 6 months.
• Strong communication and leadership skills are essential.

Responsibilities

• Lead maintenance team and perform hands-on work duties.
• Manage routine and preventive maintenance work orders.
• Prepare properties for REAC/HQS inspections.

Skills

Leadership skills

Microsoft Word

Excel

Yardi or other industry software

Communication skills

Knowledge of Federal Fair Housing Laws

Education

High School diploma or equivalent

5+ years of multi-family operational management

Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC)

Tools

Hand and power tools

Cleaning supplies

Protective equipment

Job description

Position Description

Under the direction of the Community Manager, the Service Maintenance Manager (SMM) is responsible for all the physical operations of the community, particularly the preservation and maintenance of the asset, preparation of market ready homes and providing ongoing service to the residents. The SMM is a working maintenance manager position requiring to lead the maintenance team members and perform hands on work duties. A primary role of the SMM is to deliver leadership, mentoring and direction to enhance the skills of employees and foster a collaborative and positive work environment in accordance with TCB policies and provide a quality living environment for all residents. This position has a requirement of five days a week in office.

Essential Functions

• Provide direction, guidance, and supervision to all maintenance team members and vendors/contractors at the community
• Manage and participate in the completion of routine and preventive maintenance work orders and unit turns in a timely manner including scheduling vendor contracted services. Review completed work orders and unit turn for quality of work and repair trends to address.
• Provide training to maintenance team to ensure proper performance of their functions and consistency with company policies, procedures and safety standards
• Oversee cleaning, painting, interior/exterior decorating and maintenance, landscaping, snow-removal, replacement of light, plumbing, electrical work, roof repairs, appliance evaluation and other repairs.
• Manage preparation and make repairs for REAC/HQS inspections and audits.
• Participate in financial review with Community Manager on maintenance, utility and capital related expenditures to meet budgeted goals and enhance knowledge of operations.
• Complete budgeted capital improvements and manage vendors service contracts (HVAC, Pest, Snow, Landscaping, etc.) by developing scope of work, managing the competitive bid process, and monitoring completion of capital projects and vendor services.
• Manage maintenance shop and inventory to company standards and lead with a safety mindset including wearing appropriate PPE.
• Available for weekend work, on-call rotation and emergency service call duties.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position 50 percent of the time.
• Commutable radius to property
• Must be able to ascend/descend a ladder
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Knowledge, Skills and Abilities

• Leadership skills and understanding of effective management of personal development and career paths for all employees desired
• Strong Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
• Excellent verbal and written communication skills required
• Knowledge of Federal Fair Housing Laws & Guidelines a plus

Education & Experience

• High School diploma or equivalent required.
• 5+ years of multi-family type operational management experience, preferably with a comparable role in multi-family experience
• Experience in training, budget development and managing expenses; bid and managing vendors, service and general building contractors are essential skills.
• One or more industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) required.
• Willingness to get any required certification(s) within 6 months of hiring to meet any specific site/area needs.
• Knowledge of all hand and power tools, cleaning supplies, and protective equipment.
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Range: $34-38/hour

The Community Builders is an equal opportunity employer.