Service Leader - Commercial Lines

Relation Insurance Services; Nevada (IA); On-site; USD 77,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Safe and healthy work environment

Career advancement opportunities

Job summary

Relation Insurance Inc. is seeking a Commercial Lines Service Leader to oversee the department, train staff, address escalated issues, and coach performance. The role reports to Commercial Lines Leadership and focuses on delivering best-in-class service while leveraging AI tools and process improvements.

You will mentor team members, conduct performance reviews, participate in hiring, and coordinate cross-functional resources to support client needs across commercial lines of coverage.

Qualifications

• Property and Casualty License from domicile state required.
• High school diploma or equivalent; four-year degree preferred.
• Minimum 8 years’ account management experience in insurance with a focus on commercial lines.
• Experience using EPIC and AMS360 strongly preferred.
• Demonstrated leadership and team management skills.
• Strong analytical and mathematical skills.
• Excellent written and verbal communications skills.
• Proficient in Microsoft Office (Excel and Word); able to learn new software.

Responsibilities

• Supervises the department, serving as a mentor and resource.
• Leads team meetings and regular 1:1s for development and goal alignment.
• Collaborates with Team Leaders to provide feedback and share information.
• Conducts annual performance reviews and goal setting with staff.
• Participates in hiring and interviews; coordinates training resources.
• Trains team on duties, expectations, standards, and policies; audits and improves where needed.
• Partners with Service Team Leadership and HR to address performance concerns.
• Provides feedback to improve service structure and productivity.
• Reviews and approves time and attendance entries.
• Acts as secondary contact for carriers and underwriters for coverage questions.
• Assists in account maintenance and resolves escalated client issues.
• Supports cross-sell opportunities aligned with client retention.
• Ensures internal timelines and metrics are met.
• Keeps current on industry information and technology; shares with team.
• Adopts proprietary AI solutions into the service process.
• Implements process improvements.
• Performs other projects and duties as assigned.

Skills

Leadership

Strategic thinking

Communication

Analytical skills

Excel

PowerPoint

Team mentoring

Travel readiness

Education

Property and Casualty License

Bachelor's degree

Tools

EPIC

AMS360

MS Office

MS Excel

MS Word

PowerPoint

Job description

Who We Are

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

Who We Are

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

What We’re Looking For

The Commercial Lines Service Leader oversees the department and serves as the direct liaison to the Commercial Lines Leadership team. The Superior develops and trains the Team Leads, Account Managers and Client Service staff, addresses escalated client issues, and provides performance coaching to team members.

A GLIMPSE INTO YOUR DAY

• Supervises the department, serving as a mentor and resource.
• Leads team meetings and regular 1:1s for development and goal alignment.
• Works closely with the Team Leaders, meeting with them on a regular basis to give and receive feedback and needed information.
• Conducts annual performance reviews, goal setting and provides continuous feedback to team members.
• Participates in the hiring and interview process and provides recommendations for new hires. Coordinates internal resources, including training, broking, and risk control.
• Trains team members on duties, expectations, standards, policies. Audits and reviews these areas regularly as set by service standards; identifies/coordinates additional employee training as needed.
• Immediately and effectively partners with Service Team Leadership and Human Resources to address and resolve performance concerns.
• Provides feedback to service team leadership about service structure to improve performance and productivity.
• Reviews and approves time and attendance entries.
• Acts as a secondary contact for carriers and underwriters, addressing coverage questions and providing guidance.
• Occasionally assists in account maintenance and resolves escalated client service issues promptly.
• Assists team with cross-sell opportunities in line with client retention.
• Ensures internal timelines and metrics are met.
• Stays updated on industry information, new products, legislation, coverage, and technology, and shares this with the department.
• Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class service experience.
• Recommends and implements process improvements.
• Performs other projects, duties, and tasks, as assigned.

What Success Looks Like In This Role

• A Property and Casualty License from state of domicile is required and must be maintained with preference given to individuals that have insurance designations (e.g., CISR, CIC, CPCU).
• High school diploma or equivalent required. Four-year degree preferred.
• Minimum 8 years’ account management experience in the insurance industry with a focus on commercial lines of coverage is required.
• Experience using EPIC and AMS360 strongly preferred.
• Demonstrated leadership and team management skills.
• Strong analytical and mathematical skills.
• Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions.
• In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs.
• Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.
• Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.
• Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures.
• Must have a valid driver’s license, the ability to travel to client sites and a reliable source of transportation.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Note:

The above is not all encompassing of the full position description.

Relation Insurance Inc.

provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organization needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$77,000.00 - $150,000.00