Service Leader
Chipotle Mexican Grill
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Benefits offered by this job
Job summary
Qualifications
- Understand and articulate Chipotle’s Food With Integrity philosophy.
- Knowledge of cash handling policies and procedures.
- Knowledge of food safety and health department matters.
- Knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
- Restaurant experience.
Responsibilities
- Maintain a positive customer experience through quality food service.
- Monitor crew breaks and ensure training of all front-of-house crew.
- Assist with miscellaneous office administration duties.
- Help to resolve customer incidents and ensure positive experiences.
- Support food safety practices.
- Develop future Service Leaders.
Skills
Education
Job description
Join to apply for the Service Leader role at Chipotle Mexican Grill. This role focuses on maintaining a positive customer experience, ensuring food safety, training the crew and supporting operations.
Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.
- Follow Chipotle’s policies and procedures.
- Make sure great tasting, high quality food is served.
- Help to resolve food quality issues.
- Support food safety, ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed.
- Help to resolve customer incidents and work to ensure positive customer experiences.
- Help to monitor crew breaks, shift changes, shift meetings, and line schedules.
- Develop and cross‑train all front‑of‑house crew.
- Assist with crew performance reviews.
- Develop future Service Leaders.
- Assist with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork.
- Ensure office equipment remains in working order and make sure office supplies are ordered as necessary.
- Ensure the proper quantity of supplies is available as needed.
- Understand and articulate Chipotle’s Food With Integrity philosophy.
- Knowledge and experience of cash handling policies and procedures.
- Knowledge of food safety and health department matters.
- Familiarity with office paperwork.
- Knowledge and ability to speak, write, read, and understand the primary language(s) of the work location.
- High school diploma.
- Restaurant experience.
- Tuition assistance (100% coverage for select degrees or up to $5,250/year).
- Free food.
- Medical, dental, and vision insurance.
- Digital tips.
- Paid time off.
- Holiday closures.
- Competitive compensation.
- Opportunities for advancement (80% of managers started as crew).
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodations related requests.
- Not Applicable
- Full‑time
- Other
- Restaurants
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