Service Lead - Lake Orion, MI

Meijer; Lake Orion (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Parental leave

Education assistance

Team member discount

Career development

Job summary

Meijer is seeking an entry-level Service Lead to guide daily Service Department operations and coach team members to deliver outstanding customer experiences. You will help meet sales goals, assist with scheduling, and support training to ensure department success.

This full-time role emphasizes leadership development, teamwork, and maintaining high standards of service in a fast-paced retail environment. Prior customer service experience is a plus.

Qualifications

• Passion for customer service and engagement with customers and peers.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking to solve problems and improve service.
• Ability to influence others and build rapport quickly.

Responsibilities

• Lead daily operations in the Service Department and deliver great customer experiences.
• Mentor and coach team members to meet service and sales goals.
• Assist with scheduling and ensure trainings are completed.
• Support department operations and maintain Meijer standards.

Skills

Customer service

Communication

Retail experience

Creativity

Influence

Rapport building

Lifting and handling

Planning execution

Inclusivity

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Are you someone who thrives on guiding others, setting the tone for excellence, and making a real impact every day? The Service Lead role is your opportunity to take that first step into leadership. You'll lead by example-delivering exceptional customer experiences and inspiring your peers to do the same.

As an entry-level leader in the Service Department, you'll support daily operations, guide team members, and help ensure department success. You'll contribute to achieving team goals, maintaining operational standards, and creating a positive, customer-focused environment.

Current/Past experience in customer service a plus.

This full-time role offers weekly pay, comprehensive healthcare benefits, a team member discount, and support for continuing eucation!

What you'll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

We opened our doors more than 90 years ago with the goal of helping people provide for themselves and their family. Today we're a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest geography includes corporate offices in Grand Rapids, Michigan, plus manufacturing facilities, distribution centers and over 270 stores across Michigan, Illinois, Indiana, Kentucky, Ohio and Wisconsin.

Meijer is an Equal Opportunity Employer, fostering a diverse and inclusive workplace. We are committed to treating all persons with dignity and respect. Meijer's policy is to not discriminate because of any applicant or team member's race, color, national origin, sex, sexual orientation, gender identity or expression, pregnancy, religion, age, physical or mental disability, uniformed service or veteran status, or any other lawfully-protected classification.