Service Lead

Meijer; Alaska; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Parental leave

Education assistance

Team member discount

Career development

Job summary

Meijer seeks a customer-focused team member to support day-to-day store operations and ensure an exceptional shopping experience. You will collaborate with peers, assist customers, and maintain product presentation and safety standards.

You will also help schedule, train new staff, and lead initiatives to improve service, sales, and store profitability while upholding Meijer’s inclusive culture. This role requires availability on Fridays, Saturdays, and Sundays.

Qualifications

• Passion for customer service and positive interaction with customers and teammates.
• Excellent verbal and written communication skills.

Responsibilities

• Engage peers to create a top-notch shopping experience and smooth checkout.
• Assign daily tasks and coordinate team activities.
• Mentor coworkers to exceed service and sales goals and adhere to Meijer standards.
• Assist in training new team members and cross-training high-potential staff.
• Support department scheduling to boost engagement and customer service.
• Ensure product freshness through rotation and dating policies.
• Lead by example in food safety and safe操作 practices.
• Oversee ordering, receiving, stocking, pricing, and displays when applicable.
• Foster Meijer culture with diversity and inclusion values.
• Operate registers and handle cash when required.
• Operate powered equipment when needed.
• Participate in period-end inventories to meet targets.
• May act in Lead capacity in other departments.

Skills

Customer service

Communication

Team leadership

Retail experience

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.
Candidate must be at least 18 years of age.
Candidate must be available to work Fridays, Saturdays and Sundays.

What you’ll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.