Service Installation Intern

TRUMPF North America; Farmington (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

TRUMPF North America in Farmington, CT seeks a motivated student for an internship spanning January 2027 to August 2027. The role collaborates across Fulfillment functions, including Project Management, Installation Coordination, System Support, Field Service, and other stakeholders to support orders through installation and support.

The intern will work independently on defined projects, delivering tools and processes to improve customer experience, installation readiness, and operational

Qualifications

• Currently pursuing a degree in Business, Engineering, Industrial Engineering, Operations Management, Project Management, Data Analytics, Manufacturing, or related field.
• Strong organizational and analytical skills.
• Interest in manufacturing technology and operational processes.
• Ability to gather information from subject matter experts.

Responsibilities

• Develop a customer-facing Fulfillment road map from order to production.
• Create standardized preinstallation reference tools for Installation Coordinators.
• Develop system performance metrics and reporting structures.
• Analyze information flow between Sales, Order Processing, and Installation to reduce delays.
• Support a structured lessons-learned process for continuous improvement.

Skills

Project coordination

Analytical thinking

Stakeholder management

Independent work

Communication skills

Visual data presentation

Education

Pursuing degree in Business / Engineering / Operations / Data Analytics

Tools

PowerPoint

Excel

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

This position will work across multiple Fulfillment functions, including Project Management, Installation Coordination, System Support Engineering, Field Service, and other internal stakeholders. The intern will support projects intended to improve how customers move from order entry through installation, acceptance, training, and ongoing support.

The role is intended for an individual interested in operations, project management, customer experience, process improvement, manufacturing technology, and data analytics. The intern will be expected to work independently on defined projects while collaborating with subject matter experts throughout the organization.

Internship Duration: Onsite Farmington, CT from January 2027 - August 2027 working at least 24+ hours a week

Key Responsibilities And Projects

Customer Fulfillment Road Map Development

• Develop a customer-facing road map that clearly communicates the complete TRUMPF fulfillment and installation experience from order through successful production.
• The road map should align customer expectations with TRUMPF’s internal project gates and responsibilities while incorporating the operating model currently used for Smart Factory projects.

Technology-Specific Preinstallation Toolkit

• Develop standardized preinstallation reference tools for Installation Coordinators supporting specific TRUMPF technologies.
• The objective is to provide Installation Coordinators with a practical working tool rather than requiring information to be gathered repeatedly from multiple systems and documents.

System Support Performance Metrics and Data Development

• Support the System Support Engineering team in developing performance measurements for the newly established phone-support model.
• The project should identify metrics that measure whether System Support is actually solving problems, creating value for customers, and reducing downstream Service demand.
• Assist in defining the metrics, identifying available data sources, developing initial reporting structures, and establishing a baseline for future measurement.

Installation Readiness and Internal Handoff Analysis

• Evaluate how information moves between Sales, Order Processing, Project Management, Installation Coordination, System Support, and Field Service prior to installation.
• Identify where information is lost, duplicated, delayed, or dependent on individual knowledge.
• Reduce avoidable installation delays and create clearer ownership throughout the fulfillment process.

Fulfillment Lessons Learned and Continuous Improvement System

• Assist in developing a structured process for capturing and using lessons learned from installations and customer projects.
• Important knowledge may remain with individual Project Managers, Installation Coordinators, System Support Engineers, or technicians. This project will explore how that knowledge can be converted into reusable organizational standards.

Desired Qualifications

• Currently pursuing a degree in Business, Engineering, Industrial Engineering, Operations Management, Project Management, Data Analytics, Manufacturing, or a related field.
• Strong organizational and analytical skills.
• Interest in manufacturing technology and operational processes.
• Ability to work with multiple stakeholders and gather information from subject matter experts.
• Strong Microsoft PowerPoint and Excel skills.
• Ability to organize complex technical information into clear and usable visual formats.
• Comfortable working independently on project-based assignments.
• Strong written and verbal communication skills.
• Curiosity and willingness to challenge existing processes and measurements.

Internship Outcomes

At the conclusion of the internship, the successful candidate should have contributed tangible tools and operating structures that can continue to be used by the Fulfillment organization.

Expected deliverables may include a customer Fulfillment road map, technology-specific Installation Coordinator toolkits, improved customer-readiness documentation, System Support performance dashboards and KPI definitions, standardized internal handoff requirements, and a repeatable lessons-learned process.

The overall objective of the internship is not simply to document existing processes, but to help build scalable Fulfillment structures that improve customer experience, installation readiness, internal alignment, and operational performance.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at [e-mail]. This contact information is for accommodation requests only and can not be used to inquire about the status of application.