Service & Hospitality Manager - CRH

Flanker Kitchen + Sports Bar; Las Vegas (NV); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Job summary

Carver Road Hospitality is seeking a Service and Hospitality Manager to assist the General Manager in overseeing FOH service and hospitality. You will lead a team, ensure high standards, and deliver bespoke guest experiences in a fast-paced environment.

The role emphasizes staff training, guest recovery, and collaboration with back-of-house teams to maintain excellence while managing daily operations and events.

Qualifications

• 2 years of experience in a high-volume restaurant/lounge.
• Friendly, professional and outgoing.
• Ability to manage front-of-house operations.
• Able to work flexible schedule including weekends.
• Strong knowledge of service standards and guest experience.

Responsibilities

• Maintain professional appearance and hospitality standards.
• Lead and develop a service-driven team with table-side interactions.
• Oversee guest recovery and online complaint responses.
• Train FOH staff in various positions and duties.
• Ensure food, drinks, and service meet restaurant standards.
• Assist in planning and executing guest events.
• Oversee opening and closing duties and housekeeping in FOH.

Skills

Customer service

Leadership

Training

Communication

Team development

Job description

At Carver Road Hospitality, we are curators of unique and next-level hospitality brands. From world-class dining to bespoke nightlife and lounge concepts, we design experiences that create lasting memories.We are the creators and operators of award-winning venues in New York City, Las Vegas, Salt Lake City, and among other destinations. With a meticulous attention to detail and a focus on leveraging intangible elements, we are redefining industry standards and elevating expectations for lifestyle and luxury hospitality brands, ensuring the guest experience embodies our commitment to excellence.From shaping brand identities to seamless operations, Carver Road Hospitality is an investor, developer, operator, and marketer of premier and diverse hospitality concepts.Position SummaryThe Service and Hospitality Manager is responsible for assisting the General Manager with overseeing the daily operations and training of the front-of-house (FOH) service and hospitality team. The manager will work to ensure that all aspects of service and hospitality are planned, organized, and executed with the highest standards.Duties and ResponsibilitiesMaintain professional appearance standards as outlined in the Employee Handbook.Create and maintain a hospitable environment that welcomes and takes care of all guests with sincerity, professionalism, and knowledge. This includes table touching, sincere guest interactions, and bespoke guest experiences.Lead and develop a service-driven team that delivers high-level professional service, including table-side mannerisms and interactions.Oversee guest recovery procedures and online complaint responses.Possess in-depth knowledge of all food and beverage menus and lead ongoing product knowledge development for all staff members in collaboration with all departments and training lead.Have knowledge of all FOH job duties and train in different positions to maintain proficiency in each.Ensure food, drinks, and service are prepared and delivered according to restaurant standards.Assist in creating and developing hospitality and service-driven guest events.Help maintain cleanliness in FOH areas and the entire venue.Communicate clearly and concisely with back-of-house employees/management during service.Report all breakage, damage of equipment or furniture immediately to management.Communicate product and equipment needs to the General Manager.Participate in interviewing, hiring, and training of employees.Coach FOH employees as needed and assist in their professional development.Adhere to and oversee Department of Health and company sanitation standards.Handle pressure and stress in a calm, controlled, and professional manner.Make employee-related decisions consistent with company policies.Control cash and other receipts in accordance with company accounting guidelines.Oversee completion of all opening and closing duties to Company standard.Other duties as assigned.Our Ideal Candidate2 years of previous experience in a high-volume restaurant/lounge.Friendly, professional, and outgoing.Able to bend and lift up-to 50 lbs.Capable of performing job duties or tasks that may require repetitive motion.Willing to work in an environment that may include exposure to hot kitchen elements or cleaning materials.Able to work a flexible schedule, including days, evenings, weekends, and holidays.As an important member of our team, you'll receive:Full health, dental, and vision insurance.Paid time off to support a balanced life outside of work.This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Carver Road Hospitality reserves the right to make changes in the above job description and all other duties assigned. Nothing herein shall restrict Craver Road Hospitality management’s right to assign or reassign tasks, duties, or responsibilities to this job at any time. We are an equal opportunity employer and value diversity and inclusion.