Service Engineer 1

DENSO in North America; Southfield (MI); On-site; USD 70,000 - 87,000; Full time

Benefits offered by this job

Medical plans

401K with company match

Vacation and holidays

Bonus program

FSA/HSA and dependent care

Life and disability insurance

Wellness programs

Legal insurance

Tuition reimbursement

Career development and training

Employee assistance program

Volunteer opportunities

Onsite fitness center

Cafeteria and markets

Onsite health clinic

Job summary

DENSO in North America is seeking a Service Engineer with a focus on warranty improvement, root cause analysis, installation, startup, maintenance, training, and modification of equipment. You will lead vehicle system level investigations, analyze warranty data, and communicate countermeasures across the organization.

The role involves collaborating with engineering and field teams to identify issues, develop publications, and support service tool programs.

Qualifications

• Bachelor’s degree in engineering or a related field.
• 0-3 years of technical automotive experience.

Responsibilities

• Implements strategy for Repair Service, Network Management and Service Tool programs.
• Supports data collection for marketing intelligence and business plans.
• Routinely analyzes warranty data and develops root cause hypotheses.
• Tracks warranty issues and communicates countermeasure actions.
• Analyzes returned components with engineering support to identify root cause.
• Consults with senior engineers on project strategy and prioritizes tasks.
• Interacts with customers to identify technical issues and capture pain points for fast action.
• Develops service publications under guidance of senior engineers.

Skills

Analytical skills

Technical writing

Vehicle systems knowledge

Mechanical aptitude

Engineering principles

Diagnostics tools

Data manipulation

KPI reporting

Time management

Quality mindset

Continuous improvement

Process improvement

Education

Bachelor’s degree in engineering or related field

Job description

Job Description

JOB SUMMARY

Provides service engineering and technical assistance to customers in areas of warranty improvement, root cause identification, installation, startup, maintenance & repair, training, and modification of equipment. Leads vehicle system level investigation testing activities related to returned components or parts that are found as No Trouble Found (NTF). Monitors, analyzes, tracks, and disseminates service engineering warranty improvement performance data and activity to appropriate areas throughout the company

• Implements management approved short/mid-term strategy of Repair Service, Network Management and Service Tool programs in support to Original Equipment or Aftermarket customers.
• Supports data collection of marketing intelligence, feasibility studies analysis, and business model/route formulation in developing business plans to justify service business opportunities.
• Routinely analyzes, visualizes, and develops root cause hypotheses primarily based on automotive warranty data sets.
• Tracks and evaluates warranty issues and countermeasures to ensure sufficient action and timely resolution, including communicating status and countermeasure actions across DENSO.
• Analyzes returned components and/or parts in order to identify problem with assistance of DENSO Engineering, Plant, or other more experienced Service Engineer. Participates in vehicle testing related activities and operates necessary equipment in order to determine failure mode and identify root cause of problem.
• Consults with higher-level engineer and/or manager on project strategy. Prioritizes own job responsibilities, adheres to urgency of providing information and seeks advice when necessary.
• Identifies problem detection of customer technical issues through direct customer interaction and field visitation (Go & Study); to assure customer pain points are accurate and detailed for fast action.
• In guidance from senior/advanced engineers, develops service publications such as manuals/guides, installation instructions, component parts lists, service bulletins, training and testing specifications.
• Performs other duties as assigned.

Essential Duties And Responsibilities

• Implements management approved short/mid-term strategy of Repair Service, Network Management and Service Tool programs in support to Original Equipment or Aftermarket customers.
• Supports data collection of marketing intelligence, feasibility studies analysis, and business model/route formulation in developing business plans to justify service business opportunities.
• Routinely analyzes, visualizes, and develops root cause hypotheses primarily based on automotive warranty data sets.
• Tracks and evaluates warranty issues and countermeasures to ensure sufficient action and timely resolution, including communicating status and countermeasure actions across DENSO.
• Analyzes returned components and/or parts in order to identify problem with assistance of DENSO Engineering, Plant, or other more experienced Service Engineer. Participates in vehicle testing related activities and operates necessary equipment in order to determine failure mode and identify root cause of problem.
• Consults with higher-level engineer and/or manager on project strategy. Prioritizes own job responsibilities, adheres to urgency of providing information and seeks advice when necessary.
• Identifies problem detection of customer technical issues through direct customer interaction and field visitation (Go & Study); to assure customer pain points are accurate and detailed for fast action.
• In guidance from senior/advanced engineers, develops service publications such as manuals/guides, installation instructions, component parts lists, service bulletins, training and testing specifications.
• Performs other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in engineering or a related field
• 0-3 years of technical automotive experience

SKILLS AND ABILITIES

• Analytical skills in order to gather and interpret information in situations where problems are of limited scope/difficulty. Tasks are generally performed in accordance with standard or established techniques/protocols but require alertness to identify discrepancies or obtain advice when precedents are unclear
• Technical writing, verbal communication, and reporting skills to primarily gather or exchange information with internal and external customers on factual matters. Partners with limited number of customers/stakeholders relating to business outcomes
• Basic knowledge of automotive parts and related vehicle systems (e.g, charging/starting electrical, emission, HVAC systems, vehicle electronic components).
• Mechanical aptitude in order to disassemble parts to identify root cause of issues.
• Demonstrated knowledge and application of general engineering principles and methodologies
• Ability to utilize automotive diagnostic tools and basic measurement devices (ex. multimeter)
• Demonstrated competency in working with computer software and database systems in order to maintain, manipulate, analyze, and reconcile data
• Creating, tracking, report and presenting of Key Performance Indicators to management and/or customers
• Demonstrated time management and priority setting skills
• Demonstrates a high commitment to quality
• Continuous improvement mindset
• Ability to apply process improvement planning and checking to own work output and to assist others with identifying gaps in work results

BENEFITS SUMMARY

• Medical, Dental, Vision, Prescription Drug plans
• 401K with 4% Company Match
• Vacation/PTO and 13 paid Holidays
• Bonus Program
• FSA/HSA and Dependent Care Programs
• Company provided Life, Disability, ADD and Business Travel Insurance
• Various No Cost Wellness & Chronic Condition Management Programs
• Various Optional Insurance programs such as legal, identity theft, critical illness, etc.
• Tuition Reimbursement
• Career Development and Ongoing Training
• Employee Assistance Program
• Employee Spotlight and Recognition Program
• Volunteer Opportunities
• Onsite Fitness Center (vary by location)
• Cafeteria and food markets (vary by location)
• Onsite Health Clinic and Pharmacy (vary by location)

Annual Salary: $70,000 – $87,000