Service Engineer

Humbotics Automation Llc; Lawrenceville (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is looking for a skilled Service Engineer ready to travel extensively to customer sites. This role combines technical expertise with customer interaction, focusing on diagnosing and repairing robotic systems, installing hardware, and conducting maintenance. You will spend 80% of your time on the road, directly engaging with clients, ensuring their equipment operates efficiently. If you thrive in dynamic environments and enjoy hands-on problem-solving, this opportunity offers a rewarding balance of fieldwork and administrative tasks, along with a competitive salary and benefits package.

Benefits

Significant travel opportunities

Dynamic work environment

Competitive salary and benefits package

Qualifications

• Proven experience with robotic systems and technical issue diagnosis.
• Strong customer service skills and attention to detail.

Responsibilities

• Diagnose and repair technical issues on-site to ensure equipment efficiency.
• Install and configure hardware/software, providing customer support.

Skills

Diagnosing technical issues

Repairing robotic components

Hardware installation

Software configuration

Customer service

Reporting skills

Job description

Position Title: Service Engineer

Location: Remote (for the right candidate, with approximately 80% travel required)

Job Summary:

We are seeking a skilled Service Engineer who will spend approximately 80% of their time traveling to customer sites and 20% handling preparation and paperwork. The ideal candidate will excel in diagnosing and repairing equipment, particularly robotic components, installing and configuring hardware and software, and conducting regular maintenance. This role involves direct customer interaction, providing on-site support, and ensuring accurate reporting.

Key Responsibilities:

• Issue Diagnosis and Repair: Identify and resolve technical issues, ensuring equipment operates correctly and efficiently.
• Robotic Component Repairs: Perform heavy repairs on robotic components to restore full functionality.
• Installation and Configuration: Install new hardware and configure software components, ensuring proper setup and integration.
• Maintenance: Conduct regular maintenance on equipment to ensure smooth and reliable operation.
• Customer Interaction: Provide on-site support, answer customer questions, and demonstrate the effective use of equipment and software.
• Reporting: Complete detailed and accurate reports on service activities and equipment status.

Qualifications:

• Proven experience in diagnosing and repairing complex technical issues, especially with robotic systems.
• Expertise in hardware installation and software configuration.
• Strong customer service skills with the ability to communicate technical information clearly.
• Experience in conducting maintenance and troubleshooting equipment.
• Excellent reporting skills and attention to detail.

Benefits:

• Significant travel opportunities, with a focus on engaging directly with customers.
• Dynamic work environment with a balance of fieldwork and administrative tasks.
• Competitive salary and benefits package.

If you are a proactive and technically adept individual with a passion for hands-on problem-solving and customer interaction, we invite you to apply for this exciting role!