Service & Engagement Team Leader

Target; National City (CA); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Disability insurance

Job summary

Target is seeking a Service and Engagement Team Leader to drive guest experience and lead a frontline team in California. You will coach a team of Guest Advocates and Front of Store Attendants, ensuring training, scheduling, and performance align with store goals.

The role emphasizes inclusivity, safety, and ongoing development, with shifts that support peak times and a strong focus on delivering exceptional guest service.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Retail experience preferred, but not required.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensure every team member is trained and delivers on Target’s guest experience commitments.
• Observe, provide feedback and coach team members to improve performance.
• Review metrics and opportunities, take action to improve guest experience and store results.
• Demonstrate inclusivity and create equitable experiences for all guests and teammates.
• Lead a team of Guest Advocates and Front of Store Attendants to exceed service expectations.
• Onboard and develop the team, closing skill gaps through coaching and feedback.
• Understand sales goals and plan daily/weekly workload to meet store goals.

Skills

Customer service

Team leadership

Communication

Flexibility

Scheduling

Education

High school diploma or equivalent

Job description

The starting pay range for this position per hour is $24.50 - $26.50. The full pay range for this position per hour is $24.50 - $41.65

Pay is based on several factors which vary based on position. These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for acareer. The role of a Service and Engagement Team Leader can provide you with the skills and experience of:

• Guest servicefundamentalsandexperience building a guest-firstcultureand driving loyaltyprograms
• Guest engagement,problemsolvingand resolution
• Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns,pricingand promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliverservice andsales goals
• Leading a team of hourly team members,including skills in interviewing, developing, coaching,evaluatingandretainingtalent

As a Service and Engagement Team Leader, no two daysare ever the same, but a typical day willmost likely includethe following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistentlydelivers onTarget’s guest experience commitmentsand consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics toidentifyopportunities,takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences.
• Leada team of passionate and knowledgeable Guest Advocates, Service Advocatesand Front of Store Attendants who strive toexceed guest service expectations by focusing ondecreasing wait time,friendly guest interactions, quality of service,resolution, drivingloyaltyandcleanliness standards.
• Lead anddemonstratea culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,coachingand team interactions.
• Understand sales goals, businessreportingand guest insights toplan and execute daily/weekly workload,to deliver on store sales goals,guest engagementand troubleshoot opportunity areasas neededthroughout the day.
• SupportTarget Loyalty Programstoensure your team can educate and promote the suite of benefits, features and offerings that reward ourguestandenhance their shopping experience.
• Support yourdirectleaderbyfollowingup on training completion, checking for understandingand supporting continuous education opportunities to driveproficienciesfor all front of store experiences.
• With guidance from your direct leader, engage in consistent, meaningfuldevelopment conversations throughout the critical touch points withintheteam’scareer path.
• Personalize recognition and appreciationof your teamto reinforce critical guest service behaviors and promote a positive team and guest-centric culture.
• With guidancefrom your direct leader,help lead aculture of accountability through clear expectations and performance management (listen,observe, recognize and coach) on critical Service and Engagement behaviors.
• Quickly respondtoanyconcerns withguests’shopping experience by de-escalatingthe situation and ensuring yourteamunderstandsand feels supported toresolve or addressguestconcerns and issues.
• Ensureyour teammembersstayup-to-dateonupcoming major promotions, brandlaunchesand events.
• Evaluate candidates for open positions and develop a guest-centric teamas directed by your direct leader.
• Support and enableteam membersto deliverpick upanddrive uporders(including drive upreturns and Starbucks)efficiently and accurately todigitalguests, following all federal,stateand localadult beveragelaws. Supportguest services as needed.
• Demonstrate a culture of ethical conductandcompliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead anddemonstratea safety culturethrough modeling and recognizing safe behaviors,identifyingand correct hazards, holding team accountable to following safety expectations,assistingwith incident response, and reporting/investigating injuriestimelyand accurately.
• Model the execution of physical security processesin order to enhance the instore security culture.
• Support merchandise protection strategies across the total store,including ordering, storage and applicationas directed by best practices
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Address all store emergency and compliance needs.
• All otherdutiesbasedon businessneeds.

WHAT WE ARE LOOKING FOR

This maybe the right job for you if:

• You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with.
• You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open toworkingavariablework schedule with varying hours,daysor shifts (including nights, weekends,holidays, closing shiftsand other peak shopping times).

The good news is that we have some amazing training that will help teach you everything you need to know to be a Service and Engagement Team Leader. But,there are a few skills you should have from the get-go:

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Previousretail experience preferred, but notrequired
• Lead and hold others accountable
• Ability to communicate on multiple frequency devices andoperatehandheld scanners, and other technology equipment as directed
• Work independently and as part of a team
• Manage workload and prioritize tasks independentlyand with a team
• Welcoming and helpful attitudetowardall guests and other team members
• Effective communication skills
• Capability to remain focused and composed in a fast-paced environment andaccomplishmultiple tasks within establishedtimeframes

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

• Access all areas of the building to respond to guest or team member issues
• Interpret instructions,reportsand information
• Accurately handle cash register operations,cash transactions,and oversee cash office processesas needed
• Scan,handleand move merchandise efficiently and safely, includingfrequentlylifting or moving merchandise up to 44poundswithoutadditionalassistance from others
• Climb up and down ladders as needed
• Flexible work schedule (e.g., nights,weekendsand holidays) and reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc. as needed
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and City of Los Angeles Fair Chance Ordinances.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.