Service Desk Technician Level 3 – MSP

valeonetworks; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible spending account

Certification reimbursement

Professional development assistance

Job summary

Valeo Networks is seeking a motivated on-site technical support specialist based in or near Cincinnati, OH. You will join the technical team, resolving server and firewall issues, assisting customers on-site, and prioritizing support tickets while ensuring thorough documentation.

The ideal candidate has 3–5 years in IT support, strong Windows troubleshooting skills, and familiarity with VPNs, remote desktop, and security tools. A+ / MCP / MCSE are preferred but not mandatory.

Qualifications

• 3-5 years in the technical support field or IT industry.
• Willing to learn and grow with the team.
• Strong Windows troubleshooting and problem-solving skills.
• Server troubleshooting experience preferred.
• Experience with Firewalls.
• Handle printer issues (local and network).
• Experience with internet connectivity, FTP transfers, and webmail access.
• Map drives, logon scripts, and creating new user accounts.
• Troubleshoot virus-infected workstations and laptops.
• Manage file rights, permissions, offline folders, and remote file sharing.
• Support wireless access and Bluetooth devices.
• VPN, remote desktop, and terminal services experience.
• Kaseya experience is a plus.

Responsibilities

• Provide on-site technical support for customers in the Cincinnati area.
• Install servers and firewalls, resolve issues, and troubleshoot end-user tickets.
• Prioritize support requests and document issues clearly.

Skills

Windows troubleshooting

Server troubleshooting

Firewalls

Printer issues

Internet connectivity

FTP transfers

Webmail access

Mapped drives/logon scripts

Virus removal

File permissions/remote sharing

Wireless/Bluetooth

VPN/Remote desktop/Terminal services

Kaseya experience

Education

A+ certification

MCP

MCSE

Tools

Kaseya

Job description

SUMMARY

Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read the entire description before submitting for candidacy. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech.

You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers, and firewalls, prioritizing support requests, and troubleshooting end-user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills.

SKILLS, KNOWLEDGE & KEY RESPONSIBILITIES

• 3-5 years in the technical support field, support desk, and IT industry
• Willing to learn and grow with your team members/co-workers
• Strong Windows troubleshooting & problem-solving skills
• Some Server troubleshooting & problem-solving skills experience
• Experience with Firewalls
• Printer issues, local and network, simple or large, and multi-purpose
• Internet connectivity, FTP file transfers, webmail access
• Mapped drive connection issues, logon scripts, create new user accounts
• Troubleshoot virus-infected workstations and laptops
• File rights & folder permissions, offline folders, and remote file sharing
• Wireless access, wireless peripherals, Bluetooth devices,
• VPN connections, remote desktop, terminal services, remote web workplace
• Previous experience using Kaseya family of products is a plus
• Client on-sites are required hence you must live in or near Cincinnati, Ohio

EDUCATION & CERTIFICATIONS

A+, MCP, and MCSE, certifications are preferred but not mandatory. A strong candidate would demonstrate the following skills and be able to troubleshoot with a high degree of success.

BENEFITS

We’ve got you covered! Valeo Networks offers a competitive compensation and benefits package, including:

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• Certification reimbursement
• Professional development assistance
• And more!

ABOUT US

We are Valeo Networks – a full-service, award-winning Managed Security Services Provider (MSSP) – providing cybersecurity, compliance, cloud solutions, network infrastructure, and managed IT services. With a national presence coast-to-coast, Valeo Networks is a one-stop shop for expert IT support!

We are experiencing HUGE growth - firmly seated in top 5% of revenue-generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A+ company culture. We advance technicians faster than the industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks is constantly evolving and exploring new ways to enhance our business processes, delight our customers, and provide innovative solutions. To accomplish this, we are 100% people-focused. From our colleagues to our partners and clients, we put people first. We build connections with others by being helpful, dependable, communicative, humble, focused, flexible, and not taking ourselves too seriously. We maintain a work-life balance and invest in our team members to increase knowledge and experience.

Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL, with additional locations nationwide. Learn more at valeonetworks.com.

Our Mission:

We empower businesses to realize their full potential through secure, managed solutions.

Our Core Values:

• Honesty
• Accountability
• Competencyis
• Community
• Transformation
• Obsessive Customer Service

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. These core values lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. It’s a very exciting time at Valeo Networks, and we want you to be a part of it!

DISCLAIMER

This is a full-time position - Overtime may be required to handle emergencies, heavy workloads, or other issues.

Client on-sites are required hence you must live in or near Cincinnati, Ohio.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.