Service Desk Technician II: Lead & Resolve

Covestic; Mountain View (CA); Sur place; USD 60 000 - 80 000; Plein temps

Résumé du poste

Covestic is seeking Help Desk Technicians in Mountain View to support PC environments and Mac as needed. You will handle complex technical issues across chat, ticket, and phone to deliver fast, reliable IT assistance.

The role requires strong communication, critical thinking, and teamwork, with a focus on enterprise-level support and user satisfaction. On-site location in California is expected.

Qualifications

• High school diploma or GED required.
• 2+ years in a helpdesk role or similar.
• Strong interpersonal communication with empathy.
• Experience with Microsoft Outlook on Windows & Mac and Outlook Web Access.

Responsabilités

• Troubleshoot client-side network connectivity issues (digital authentication, remote access, secure Wi-Fi).
• Support users with remote installations and access problems (password resets, network access).
• Assist with messaging, calendaring, and content collaboration services.

Connaissances

Interpersonal communication

Troubleshooting

Remote support

Windows & Mac Outlook

Networking basics

iOS & Android support

Active Directory

Formation

HS Diploma or GED

Outils

Microsoft Outlook

Microsoft Exchange

Active Directory

Description du poste

Covestic is seeking Help Desk Technicians in Mountain View to support PC environments and Mac as needed. You will handle complex technical issues across chat, ticket, and phone to deliver fast, reliable IT assistance.

The role requires strong communication, critical thinking, and teamwork, with a focus on enterprise-level support and user satisfaction. On-site location in California is expected.