Service Desk Technician - #3062

Wade Trim; Wisconsin; Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid schedule after 30 days

Job summary

Wade Trim is seeking a Service Desk Technician to join our IT Team in the Taylor office to improve infrastructure. A high school diploma and five years of Microsoft Windows support experience are required.

Certification in A+ or MCP is a plus; travel between Wade Trim offices is required; a hybrid-remote work schedule is available after 30 days. You will provide first-level support, install and configure computers, manage user accounts, and document resolutions while following cybersecurity

Qualifications

• High school diploma or equivalent required.
• Five years of related support experience in a Microsoft Windows environment.
• A+ and/or MCP certification is a plus.
• Attention to detail and strong communication skills.

Responsibilities

• Provide first-level Service Desk support for hardware, software, and connectivity issues.
• Diagnose, troubleshoot, and resolve end-user technical problems.
• Install, configure, and maintain computers, peripherals, and software.
• Support workstation deployments, refreshes, lease returns, and hardware upgrades.
• Manage user accounts, passwords, and basic access requests.
• Escalate complex issues to the appropriate IT teams and track resolution progress.
• Assist with server, network, VPN, and wireless connectivity troubleshooting.
• Provide on-site and remote support for employees across multiple locations.
• Support CADD applications, plotting systems, and engineering software tools.
• Maintain accurate ticket updates, work logs, and technical documentation.
• Create knowledge base articles and user-focused support documentation.
• Assist with IT projects, technology rollouts, and equipment installations.
• Support conference room, audio/visual, and collaboration technologies.
• Travel between Wade Trim offices to provide hands‑on technical support.
• Follow IT security standards and promote cybersecurity best practices.
• Participate in technical training and professional development opportunities.
• Maintain a safe, organized, and professional work environment.

Skills

Experience: 5 years

Windows environment

Hardware knowledge

Customer service focus

Documentation

Education

High school diploma or equivalent

Tools

AutoCAD (Civil/Engineering)

Job description

What We Offer:

Our excellent salary and benefits package includes medical, dental, vision, life insurance, short and long-term disability coverage, education reimbursement, 401(k), performance bonuses, and an employee stock program. Employee Resource Groups and Programs offered include the Young Professionals Group, Women at Wade Trim, The Inclusion Experience, Professional Development, Leadership Development, Rotation Program, Mentor Program, Sustainability Program, and Wellness Program.

Position Description:

We are looking for a Service Desk Technician to join our IT Team to improve infrastructure in our Taylor office. A high school diploma or equivalent is required. The candidate must have at least five years of related support experience in a Microsoft Windows environment and familiarity with personal computer hardware and software configurations. Certification in A+ and/or MCP and experience in supporting civil engineering (AutoCAD, Civil3D, ProjectWise) is a plus. The candidate must also be self-motivated, work well with others, and have excellent writing, organizational, and communication skills. A flexible hybrid-remote work schedule is available after 30 days of employment.

Typical Responsibilities include:

• Provide first-level Service Desk support for hardware, software, and connectivity issues.
• Diagnose, troubleshoot, and resolve end-user technical problems.
• Install, configure, and maintain computers, peripherals, and software.
• Support workstation deployments, refreshes, lease returns, and hardware upgrades.
• Manage user accounts, passwords, and basic access requests.
• Escalate complex issues to the appropriate IT teams and track resolution progress.
• Assist with server, network, VPN, and wireless connectivity troubleshooting.
• Provide on-site and remote support for employees across multiple locations.
• Support CADD applications, plotting systems, and engineering software tools.
• Maintain accurate ticket updates, work logs, and technical documentation.
• Create clear knowledge base articles and user-focused support documentation.
• Assist with IT projects, technology rollouts, and equipment installations.
• Support conference room, audio/visual, and collaboration technologies.
• Travel between Wade Trim offices to provide hands‑on technical support.
• Follow IT security standards and promote cybersecurity best practices.
• Participate in technical training and professional development opportunities.
• Maintain a safe, organized, and professional work environment.

Education:

• A high school diploma or equivalent is required

Skills Required:

• 5 years of related experience
• Familiarity with personal computer hardware and software configurations
• A+ and/or MCP certification is a plus
• Attention to detail
• Customer Service Focus
• Documentation
• Proper follow‑up skills
• Ownership of issues end to end
• Quick Learner in an emver changing environment
• Wish to grow within the IT realm

About Wade Trim:

Wade Trim is committed to maximizing the value of infrastructure investments. We’ve been solving complex engineering challenges for nearly a century. We customize our work approach to fit each project using a collaborative, friendly style to deliver solutions our clients can stand behind.

Our supportive culture recognizes and strives to fulfill collective client, company, and individual needs. Mentoring and building skills of Wade Trim staff is a priority. Frequent interaction among staff is encouraged, company leadership is easily accessible, and opportunities are provided for staff to help shape the firm’s future through strategic planning. Work/life balance is supported through a flexible, hybrid work schedule that brings team members together in the office at least two days a week and connects them virtually when working from home.

To solve our clients’ toughest challenges, we’ve devoted ourselves to delivering innovative solutions. Our Office of Applied Technology (OAT) is dedicated to seeking new technologies or ways to apply existing technologies to enhance value to our clients and positively impact communities. All staff are encouraged to share ideas and suggestions for innovative technologies or processes to adopt. This open-minded approach enables us to advance technology, foster innovation, and stay ahead of our clients’ needs.

Wade Trim’s success is shared by the employees that make it happen. Since our beginning, our firm has been 100% employee owned. This cultivates an ownership mindset that benefits our work approach, collaborative culture, and ability to deliver client solutions. We believe employee ownership drives the sustainability and growth of our firm and provides all our employees with opportunities for financial success.

Wade Trim is an Aff