Service Desk Technician

Community Choice Financial Family of Brands; Dublin (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational reimbursement program

Medical insurance options

401(k) retirement with company match

Life and AD&D insurance

Dental and vision coverage

Disability coverage

Employee assistance program

PTO starting at 12 days

Casual dress code (jeans allowed)

Job summary

Community Choice Financial Family of Brands in Dublin, OH, is seeking a Service Desk Technician to provide first-level support for PCs, software, and network connectivity on-site. Shift Tue–Sat, 8am–5pm EST, with a focus on first-call resolution and customer service.

You will document issues, escalate as needed, and act as the IT customer interface, using the knowledge base to resolve problems and participate in testing of proprietary apps.

Qualifications

• Associate’s degree or equivalent experience.
• Minimum of one year of related work experience in a customer service environment.
• Microsoft Certified Professional, Network+ and/or A+ Certification preferred.
• Good understanding of Windows 10/11, Outlook, Edge/Chrome, Office 365, Dell PCs/laptops, and network printers.
• Good understanding of Active Directory and basic permissions/password changes.
• Experience performing basic network troubleshooting in an enterprise.
• Experience with Citrix and Citrix Management Console is a plus.
• Must be team oriented and have good customer service/communication skills.
• Ability to adjust to changing priorities.

Responsibilities

• Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
• Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
• Act as central point of contact between the customer and IT.
• Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
• Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
• May participate in release/regression testing of proprietary applications.

Skills

Customer service

Communication skills

Team player

Adaptability

Troubleshooting

Windows OS

Active Directory

Education

Associate’s degree or equivalent experience

Tools

Citrix

Citrix Management Console

Office 365

Dell PCs

Printer networks

Networking basics

Job description

Your Opportunity

Service Desk Technician

Dublin, OH (On-Site)

Shift: Tuesday - Saturday, 8am-5pm EST

The Service Desk Technician is responsible for providing first level support for PCs, other equipment, software/applications, and network connectivity while providing a high level of customer service and first call resolution.

What We Offer

• Paid on-the-job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.
• Performance-based career advancement.
• Educational Reimbursement Program.
• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA/Dependent Care FSA).
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.
• Company-Sponsored Life and AD&D Insurance.
• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.
• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• PTO that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code that includes jeans and sneakers!
• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

What You’ll Do - Essential Duties And Responsibilities

• Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
• Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
• Act as central point of contact between the customer and IT.
• Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
• Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
• May participate in release/regression testing of proprietary applications.
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
• This is a full-time role that requires in-person attendance.

What We’re Looking For – Qualifications And Skills

• Associate’s degree or equivalent experience.
• Minimum of one year of related work experience in a customer service environment required.
• Microsoft Certified Professional, Network + and/or A+ Certification preferred.
• Good understanding of common desktop operating systems, software, and hardware products such as Windows 10/11, Outlook, Edge/Chrome, Office 365, Dell PCs/laptops, and network printers required
• Good understanding of Active Directory and experience performing basic functions such as permissions and password changes required
• Experience performing basic network troubleshooting in an enterprise
• Experience with Citrix and Citrix Management Console is a plus
• Basic understanding of Exchange is a plus
• Must be team oriented and have good customer service/communication skills
• Ability to adjust to changing priorities, circumstances and direction required

Workplace Awards & Recognition

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think you’d thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.

“Please note,we do not accept unsolicited resumes from third-party recruitment firms or agencies.”