Service Desk Team Member

Giant Eagle, Inc.; New Castle (PA); On-site; USD 17,000 - 19,000; Full time

Job summary

Giant Eagle, Inc. in New Castle, PA is hiring a customer-focused team member to support checkout and shopping assistance. You will greet guests, ring up orders, and help keep the store safe and clean.

This role emphasizes teamwork, reliability, and respect for colleagues and customers. No high school diploma required, 0–6 months experience, and lifting up to 50 pounds. If you value community and service, apply today.

Qualifications

• Experience required: 0 to 6 months.
• Education: No High school diploma required.
• Age: At least 15 years of age.
• Lifting: Up to 50 pounds

Responsibilities

• Replenish products on the shelf, rotating products and ensuring code dating procedures are followed.
• Ring up guests orders by scanning product or punching price into register, finalize sale and collect payment.
• Set up displays on the sales floor.
• Assist with light stocking duties and inform management of any out of stock items.
• Assist in maintaining back room efficiency by unloading deliveries.
• Follow proper procedures to ensure store meets out-of-stock percentage goals.
• Put misplaced items back in the proper locations.
• Bag grocery orders and place them into guests' carts.
• Provide exemplary customer service and greet guests in a friendly manner.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.

Skills

Customer service

Team player

Safety awareness

Education

No HS diploma required

Job description

Job Summary

As a member of our team, you will be responsible for providing exemplary customer service while maintaining the safety of customers and Team Members. You will exceed customer needs and expectations by providing efficient, accurate and pleasant check-out service and shopping assistance. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success, and you are eager to support an amazing team.

Job Description

Experience Required: 0 to 6 months

Education Desired: No High school diploma required

Lifting Requirement: Up to 50 pounds

Age Requirement: At least 15 years of age

Job Responsibilities

• Replenish products on the shelf, rotating products and ensuring code dating procedures are followed and only the freshest products are available for sale.
• Ring up guests orders by scanning product or punching price into register, finalize sale and collect payment.
• Set up displays on the sales floor.
• Assist with light stocking duties and inform management of any out of stock items.
• Assist in maintaining back room efficiency by unloading deliveries.
• Follow proper procedures to ensure store meets out-of-stock percentage goals.
• Put misplaced items back in the proper locations.
• Bag grocery orders and place them into guests' carts.
• Provide exemplary customer service and greet guests in a friendly manner.
• Properly handle products and equipment in accordance with food safety and safety guidelines.
• Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, customers, vendors and the community.

About Us

At Giant Eagle, we believe in nourishing life's moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you'll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us - because you matter.