Service Desk Support – Senior (Team 04)

Amentum; Washington (District of Columbia); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

PTO

Educational reimbursement

Parental leave

Stock purchase plan

Job summary

Amentum seeks a Service Desk Support specialist with active Top-Secret clearance to join our Washington, DC team. You will support end users, troubleshoot hardware/software, and coordinate help desk activities in a fast-paced, security-conscious environment.

The role emphasizes strong customer service, analytical problem-solving, and ability to work within a team on major technology assignments. Onsite schedule is typical Monday–Friday, with 80-hour biweekly flexibility.

Qualifications

• 7 years of experience with tracking issues and customer interactions
• Understanding of computer hardware, software, and operating systems
• Proficiency using remote support tools for troubleshooting
• Ability to communicate technical information to technical and non‑technical users
• Strong customer service orientation and professionalism
• Strong analytical and problem‑solving skills
• Ability to manage multiple tasks and priorities
• Experience as an individual consultant or team lead

Responsibilities

• Provide end-user support for a variety of issues
• Identify, research, and resolve technical problems
• Respond to calls, emails, and requests for support
• Document, track, monitor, and resolve issues
• Serve as first contact for hardware/software troubleshooting

Skills

Issue tracking software

Hardware and software basics

Remote support tools

Communicating technical info

Customer service orientation

Analytical problem solving

Task prioritization

Individual/team leadership

Education

Bachelor’s degree (English, Literature, Business, Info Systems, Social Science, Psychology or technical field)

Tools

Jira

Confluence

AWS Certifications

Job description

Purpose and Impact:

Amentum is searching for a Top-Secret cleared Service Desk Support specialist to join our team in Washington, DC. You will be working in an organization that’s mission is to accelerate operations through data and new analytical insights. The entire section leverages agile and works to provide enhanced reporting and global searching capabilities to facilitate task management, cross-utilization, and address national intelligence priorities while protecting confidential data and sources.

The Service Desk Support specialist is a part of a team that will lead large-scale data analysis projects to design and deliver on premises and cloud-based applications. The Service Desk Support specialist is responsible for providing support to application users on a variety of issues. You will identify, research, and resolve technical problems. You will ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.

Work Schedule:

Typically, Monday through Friday 8-hour days onsite. Flexibility within a 2-week pay period to reach 80 hours.

Essential Responsibilities:

In this role, you will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately. These personnel serve as the first point of contact or troubleshooting hardware/software PC and printer problems.

Possesses and applies comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Minimum Requirements (Knowledge, Skills, and Abilities):

• 7 years of experience collectively with the following:
  • Use of software to track issues and customer interactions
  • Demonstrated understanding of computer hardware, software and operating systems
  • Demonstrated proficiency using remote support tools for troubleshooting and assisting users
  • Communicating technical information to both technical and non-technical users, with excellent verbal and written communication skills
  • Demonstrated strong customer service orientation, including patience, empathy and the ability to maintain a professional demeanor
  • Demonstrated strong analytical and problem-solving skills used to diagnose and resolve a variety of technical issues
  • Demonstrated ability to manage multiple tasks and prioritize
  • Documented and demonstrated experience as an individual consultant or a team lead

Security Clearance Required:

• Active Top-Secret clearance with SCI eligibility

Minimum Education:

• Bachelor’s degree in English, Literature, Business, Information Systems, Social Science, Psychology or technical discipline.
• In absence of degree, additional years of experience may be substituted for educational requirements

Minimum Years of Experience:

• Minimum of 8 years of experience with 7 years of related technical specialized experience

Preferred Qualifications:

• Strong understanding of Agile Principles
• Experience with the Atlassian suite of tools (Jira, Confluence)
• AWS Certifications

This position is not designated as a safety sensitive position.

As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug‑free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note that this may include pre-hire screening for marijuana, as well as other federally controlled substances due to Amentum’s role as a federal contractor and trusted partner to the US Government.

Other Responsibilities:

Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self‑aid/buddy aid responsibilities, participating in emergency response tasks and serving on safety committees and teams.

Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance - Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to his/her job.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

#javelin

Compensation Details:

100000 - 115000

The compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax‑saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara‑O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

09/11/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.