Service Desk Specialist

SAIC; Newington (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

SAIC is seeking a Service Desk Specialist to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the MAJESTIC JPO team.

The role emphasizes hands-on support with Windows, RHEL, virtualization and end-user assistance, requiring on-site work in Springfield, VA and travel up to 25%.

Qualifications

• Associates degree required.
• 1–3 years of enterprise IT experience.
• Active TS/SCI with poly clearance.
• US citizen required.

Responsibilities

• Respond to end-user support requests and incidents.
• Support virtualization platforms (VMware/Nutanix/Hyper-V).
• Monitor infrastructure and document SOPs/FAQs.
• Collaborate with teams to resolve IT challenges.
• Provide on-site and remote troubleshooting as needed.

Skills

Windows Server

RHEL

Virtualization

Networking basics

PowerShell

Bash

Education

Associates Degree

Bachelor’s Degree in Cybersecurity/IT

Tools

VMware

Nutanix

Hyper-V

Job description

Description

SAIC is seeking aService Desk Specialistto provide operational support, maintenance, and troubleshooting for mission-critical IT systems on theMAJESTIC Joint Program Office (JPO) Team. In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.

The ideal candidate will bring expertise inWindows Server,Red Hat Enterprise Linux (RHEL), virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support atSpringfield, VA.

Key Responsibilities:

• Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity
• Identify technical issue type and elevate/route to appropriate internal team as appropriate
• Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems
• Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance
• Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs)
• Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment.
• Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime

Qualifications

Required Qualifications:

Education:

• Associates Degree

Certifications (CWF Requirements):

• Candidates must satisfy Cybersecurity Workforce Framework (CWF)ID 451 (System Administrator – Intermediate Level)requirements, as outlined by Navy COOL
  This requirement can be met by possessing one or more of the following qualifying certifications:
• CompTIA Cloud+
• CompTIA Security+
• GIAC Global Industrial Cyber Security Professional (GICSP)
• GIAC Security Essentials Certification (GSEC)
• Systems Security Certified Practitioner (SSCP)

OR This requirement can be met through:

• ABachelor’s Degreein Cybersecurity, Computer Science, IT, or a related field

Experience:

• 1-3 yearsof professional experience managing and supporting enterprise-levelIT environments

Technical Skills:

• Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting
• Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration
• Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals
• General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting
• Basic knowledge of IT automation and scripting tools (e.g., PowerShell, Bash) to assist in automating repeatable processes
• Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies

Clearance Requirement:

• ActiveTS/SCIclearance with the ability to obtain and maintain aTS/SCI with Poly
• Candidate must be a US Citizen

Work Environment and Notes:

• On-Site Work:All work must be conductedon-sitein Springfield, VA
• Travel: up to 25% to CONUS/OCONUS locations
• Program Scope:Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers
• Subcontractor Role:Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.