Service Desk Manager: Lead IT Support & Knowledge

Purpose Financial; Greenville (SC); Presencial; USD 85.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health/Life benefits

401(k) with company match

Paid time off

Onsite gym & snacks

Descripción de la vacante

Purpose Financial in Greenville is seeking a Service Desk Manager to lead our IT Service Desk and keep our people productive. You will report to the Director, IT Service Management, and act as the primary escalation point, solving complex issues and driving improvements across the team.

Responsibilities include mentoring staff, maintaining knowledge articles, coordinating with business stakeholders, and driving ITIL best practices.

Formación

• Bachelor's degree or relevant IT experience; certifications are a plus.
• 5–7 years IT experience including product or service desk support.
• Experience with hardware, software, and end-user devices.

Responsabilidades

• Provide front-line and escalation support to customers across all business units.
• Serve as primary escalation point for the Service Desk team.
• Triage tickets and ensure timely resolution.
• Maintain knowledge base and runbooks.

Conocimientos

Leadership

Communication

Analytical skills

ITIL knowledge

Problem solving

Mentoring

Customer focus

Educación

Bachelor's degree or higher

Herramientas

MS Office

Centrical

PerformLine

Ticketing systems

Loan processing systems

Descripción del empleo

Purpose Financial in Greenville is seeking a Service Desk Manager to lead our IT Service Desk and keep our people productive. You will report to the Director, IT Service Management, and act as the primary escalation point, solving complex issues and driving improvements across the team.

Responsibilities include mentoring staff, maintaining knowledge articles, coordinating with business stakeholders, and driving ITIL best practices.