Service Desk Manager — Lead Hybrid IT Experience

CPI Card Group; Littleton (CO); Hybrid; USD 105,000 - 133,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Tuition Reimbursement

Job summary

CPI Card Group is looking for a Service Desk Manager to lead the digital workplace experience for users across various environments. This is a hybrid role based in Littleton, CO. The position requires improving service desk operations, enhancing user experience, and developing a multi-location team. Essential qualifications include 5+ years in IT service management, strong communication skills, and familiarity with ServiceNow. A competitive salary range of $105,900 - $132,500 is offered, plus bonuses and benefits.

Qualifications

• 5+ years of experience leading IT service management teams in hybrid environments.
• Proven ability to balance operational excellence with improvement initiatives.
• Experience with service desk process integration in ServiceNow.

Responsibilities

• Own the end-to-end digital workplace experience across diverse user groups.
• Lead day-to-day service desk operations focusing on reliability and satisfaction.
• Drive automation and tooling improvements to enhance efficiency.

Skills

IT service desk leadership

Customer service mindset

Change management skills

Communication skills

Problem-solving abilities

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Job description

CPI Card Group is looking for a Service Desk Manager to lead the digital workplace experience for users across various environments. This is a hybrid role based in Littleton, CO. The position requires improving service desk operations, enhancing user experience, and developing a multi-location team. Essential qualifications include 5+ years in IT service management, strong communication skills, and familiarity with ServiceNow. A competitive salary range of $105,900 - $132,500 is offered, plus bonuses and benefits.