Service Desk Lead (Onsite, Clearwater, FL)

Vaco by Highspring; Clearwater (FL); In loco; USD 41.328 - 44.083; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

401k match

Benefits options during contract

Descrizione del lavoro

A leading company in Clearwater, FL, is hiring a Lead Service Desk professional to oversee IT support operations within a manufacturing environment. This role requires extensive IT support experience and proficiency in both legacy and modern systems, offering a contract-to-hire opportunity with competitive pay and benefits.

Competenze

• 5+ years of IT support experience, including at least 2 years in a senior or lead role.
• Experience in manufacturing environments supporting hardware/software setups.
• Proficiency with Windows OS (XP, 7, 10, 11), Server OS (2003-2022).

Mansioni

• Lead day-to-day service desk operations and provide Tier 2/3 support.
• Troubleshoot and maintain legacy systems and modern infrastructure.
• Support printing systems and perform hardware diagnostics.

Conoscenze

IT support experience

Troubleshooting

Hardware support

Active Directory

DNS

DHCP

Group Policy

Ticketing systems

Descrizione del lavoro

Service Desk Lead (Onsite, Clearwater, FL)

Hiring a Lead Service Desk professional to oversee IT support operations and serve as a technical expert within a manufacturing environment.

Responsibilities include:

1. Lead day-to-day service desk operations and provide Tier 2/3 support across the organization.
2. Troubleshoot and maintain legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing).
3. Support printing systems, perform hardware diagnostics, repairs, upgrades, manage OS deployments, and document support issues using ticketing systems.
4. Monitor manufacturing-related systems, collaborate with infrastructure and application teams, train junior technicians, and participate in IT projects.

Required Qualifications:

1. 5+ years of IT support experience, including at least 2 years in a senior or lead role.
2. Experience in manufacturing environments supporting hardware/software setups.
3. Proficiency with Windows OS (XP, 7, 10, 11), Server OS (2003-2022), and hardware support.
4. Knowledge of Active Directory, DNS, DHCP, Group Policy, and ticketing systems.

Details:

• Location: Onsite in Clearwater, FL
• Hours: 1st shift
• Duration: Contract-to-hire
• Pay: $30-$32/hr, with potential for conversion to salary + benefits, PTO, 401k match

This role offers hands-on support for both legacy and modern systems, supporting manufacturing environments, and leading IT support operations. Benefits options are available during the contract period.