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GTS Technology Solutions is seeking an experienced IT Service Desk Supervisor to lead day-to-day service desk operations in a fast-paced environment. You will coach analysts, manage escalations, and drive customer-focused service delivery across the team.
The role emphasizes improving SLA adherence, monitoring performance metrics, and contributing to process improvements while participating in monthly on-call rotations.
GTS Technology Solutions is seeking an experienced IT Service Desk Supervisor to lead day-to-day service desk operations in a fast-paced environment. You will coach analysts, manage escalations, and drive customer-focused service delivery across the team.
The role emphasizes improving SLA adherence, monitoring performance metrics, and contributing to process improvements while participating in monthly on-call rotations.