Service Desk Associate

Insight Global; Fort Worth (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Insight Global is hiring a Level 1 Service Desk associate to support a large healthcare organization. The role requires strong customer service skills and a solid understanding of computer equipment, operating systems, software applications, and networking principles.

You will provide front-line support, document issues, and resolve tickets promptly to ensure end users receive timely assistance. Responsibilities include handling calls, emails, self-service portal requests, and in-person

Qualifications

• High School Diploma or equivalent required.
• Previous service desk experience required.
• A+ certification preferred.
• Network+ certification preferred.
• M365 certification preferred.
• Experience with service logging tools (Zendesk or Ivanti) required.
• Hospital service desk experience is a plus.

Responsibilities

• Provide front-line technical support for end users on hardware, software, and peripherals.
• Respond to, document, and resolve service tickets in a timely manner.
• Handle incoming calls via telephone, e-mail, self-service portal, walk-in, or events to ensure issues are resolved.

Skills

Service desk experience

Customer service

Networking basics

Operating systems

Education

High School Diploma

A+ Certification

Network+ Certification

M365 Certification

Tools

Zendesk

Ivanti

Job description

Job Description

Insight Global is hiring a Level 1 Service Desk associate to support a large healthcare organization. The Service Desk Associate must have strong customer service skills and posess a strong understanding of computer equipment, operating systems, software applications, and networking principals. This team member will provide front-line primary technical support to all end users problems relating to hardware, software, and peripherals. Responsibilities will include responding to, documenting, and resolving service tickets in a timely manner. Manage the processing of incoming calls to the Service Desk via telephone, e-mail, self-service portal, walk-in, event management, etc. to ensure timely and effective resolution of end user issues.

Skills and Requirements

• High School Diploma.
• Previous service desk experience.
• A+ certification.
• Network+ certification.
• M365 Certification.
• Experience with service logging tools, Zendesk, or Ivanti.
• Hospital service desk experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].