Service Desk Analyst II (Req #1409)

Scorpion Therapeutics; Washington (District of Columbia); Hybrid; USD 61,978,000 - 89,544,000; Full time

Job summary

Scorpion Therapeutics is seeking a Service Desk Analyst II to provide Level 2 technical support, focusing on troubleshooting and resolving hardware, software, and system issues.

Responsibilities include handling support calls/emails, diagnosing problems, documenting resolutions in ServiceNow, and mentoring junior team members. The role supports a remote/hybrid environment with benefits, and offers a salary of $21.63–$31.25 per hour.

Qualifications

• High School diploma or higher; 3+ years IT experience.
• Proficiency with MS Office and Active Directory.
• Experience with remote support tools and troubleshooting.
• Bachelor’s degree or two relevant IT certifications preferred.

Responsibilities

• Handle support calls and emails.
• Diagnose problems and troubleshoot hardware/software issues.
• Document and track resolutions in ServiceNow.
• Mentor junior team members.

Skills

Troubleshooting

Communication

Remote support

Education

Bachelor's degree

IT certifications

High School diploma

Tools

Active Directory

ServiceNow

MS Office

Remote support tools

Job description

Role

Service Desk Analyst II providing Level 2 technical support to ePlus customers, focusing on troubleshooting and resolving hardware, software, and system issues.

Responsibilities

• handle support calls/emails
• diagnose problems
• document and track resolutions via issue tracking systems like ServiceNow
• mentor junior team members

Requirements

• High School diploma
• 3+ years IT experience
• proficiency in MS Office
• Active Directory
• remote support tools
• troubleshooting skills
• either a Bachelor's degree or two relevant IT certifications preferred

High Value

Support involves Microsoft technologies, Active Directory, MFA, remote assistance; work is remote/hybrid with high-speed internet; strong communication skills essential.

Position specifics include salary range ($21.63 - $31.25/hour), benefits, and a focus on customer service.

The role emphasizes teamwork, continuous technical skill development, and adherence to company values of respect, diversity, and inclusion.