Service Desk

Giant Eagle, Inc.; Glenshaw (PA); On-site; USD 17,000 - 21,000; Full time

Job summary

Giant Eagle, Inc. is seeking Service Desk Team Members to ensure exceptional guest service and support in our store locations. You will help build customer loyalty by resolving concerns and promoting a positive shopping experience centered on quality food and service.

Role emphasizes safety, teamwork, and guest interaction, including assistance with Giant Eagle Advantage Cards and other customer services. This position welcomes applicants as young as 16 with limited prior experience.

Qualifications

• Experience Required: 0 to 6 months
• Education Desired: No High School diploma required

Responsibilities

• Maintain safety as the top priority in all aspects of your work for our Team Members, guests and products.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
• Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing MoneyGram transactions and carrying out lottery transactions.
• Inspire your fellow Team Members and our guests and have a willingness to go the extra mile to provide the best product.
• Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed.
• Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner.
• Become familiar with products in the store to answer questions and make suggestions to customers.
• Always keep in mind that guest service is front and center, and that all other activities cease when a guest needs assistance.
• Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
• Maintain cleanliness of department and work area.
• Assist in other areas as required.

Skills

Lottery machine experience

Office skills

Prior customer service experience

Education

No high school diploma

Job description

Job Summary

Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." This will be done by ensuring the highest level of customer satisfaction to our internal and external customers by resolving their concerns and problems. Our Service Desk Team Members must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.

Job Summary

Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." This will be done by ensuring the highest level of customer satisfaction to our internal and external customers by resolving their concerns and problems. Our Service Desk Team Members must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.

Job Description

• Experience Required: 0 to 6 months
• Experience Desired: Lottery Machine Experience; Office skills; Prior Customer Service Experience
• Education Desired: No High School diploma required
• Lifting Requirement: Up to 50 pounds
• Age Requirement: At least 16 years of age

Job Responsibilities

• Maintain safety as the top priority in all aspects of your work for our Team Members, guests and products.
• Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
• Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing MoneyGram transactions and carrying out lottery transactions.
• Inspire your fellow Team Members and our guests and have a willingness to go the extra mile to provide the best product.
• Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed.
• Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner.
• Become familiar with products in the store to answer questions and make suggestions to customers.
• Always keep in mind that guest service is front and center, and that all other activities cease when a guest needs assistance.
• Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
• Maintain cleanliness of department and work area.
• Assist in other areas as required.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.