Service Desk

Planet Fitness; Franklin (TN); On-site; USD 19,000 - 21,000; Part time

Benefits offered by this job

401K match

Growth opportunities

Positive environment

Competitive pay

Black Card membership

Community outreach

Job summary

Paycom - ATS in Franklin, TN is hiring a Part Time Service Desk Associate to greet members, sell memberships, and manage front-desk operations. The role includes answering inquiries, handling complaints, and ensuring a clean facility. It requires basic computer skills and prior customer service experience.

The position offers an overnight shift with a competitive hourly rate, a professional environment, and opportunities for growth within the team.

Qualifications

• High school diploma or GED preferred.
• Prior customer service and/or sales experience preferred.
• Basic computer literacy.

Responsibilities

• Greet members and guests on arrival and departure.
• Monitor club access for members and non-members.
• Answer questions and handle complaints.
• Sell memberships and enter new members in the database.
• Operate POS and collect balances on past due accounts.
• Schedule fitness training sessions and perform shift checklists.
• Maintain front desk cleanliness and organization.
• Assist new employees and follow shift procedures.

Skills

Phone & communication

Interpersonal skills

Numbers accuracy

Independent worker

Team collaboration

Education

High School Diploma or GED

Tools

Point-of-Sale system

Job description

Job Details: Job Location: 207 Franklin - Franklin, TN 37064, Position Type: Part Time, Salary Range: $14.00 - $15.00 Hourly, Job Shift: Overnight, Job Category: Customer Service, Company & Benefits

Benefits

• Positive and professional environment where our brand promise is “Judgement Free Zone”
• Growth Opportunities: over 90% of our management team started as an entry level team member
• Competitive pay
• 401K Retirement Fund (Annual discretionary employer match up to 6%)
• Regular involvement in community outreach events
• Free employee Black Card Membership

Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions

• Greet all members and guests upon arrival and say goodbye upon departure;
• Monitor club access to both members and non-members;
• Answer questions and handle member and guest complaints;
• Answer phone calls and provide information to prospects;
• Give tours to prospective members;
• Sell memberships, write agreements, and enter new members into database;
• Operate Point-of-Sale system and collect balances on past due accounts;
• Organize and maintain customer service front desk;
• Schedule appointments for fitness training sessions;
• Complete the Club Walk-Around every 20 minutes and complete checklists;
• Answer questions and give guidance to new employees;
• Perform beginning of shift and end of shift procedures;
• Perform club housekeeping including, but not limited to:
  • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
  • Dusting where and when necessary including vents;
  • Wiping tile, walls, and doors;
  • Vacuuming and mopping floors;
  • Replenishing toilet paper and soap;
  • Emptying trash cans; and,
  • Maintaining organization of cleaning closet.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
• Perform all other duties as assigned or required.

Education & Experience

• High School Diploma or G.E.D. preferred;
• Previous customer service and/or sales experience preferred;
• Previous cleaning/maintenance experience preferred; and,
• Basic computer literacy.

Skills and Abilities

• Excellent phone, communication, and interpersonal skills;
• Understand and be able to communicate the Judgment Free Zone concept;
• Accuracy with numbers;
• Ability to follow directions;
• Ability to work well independently and with others;
• Positive attitude and willingness to help others;
• Ability to maintain composure in difficult situations; and,
• Ability to recognize and learn from mistakes.

Physical Environment & Requirements

• Primarily indoor environment with normal exposure to light, sound, heat, and cold;
• Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
• Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
• Must be able to operate equipment such as vacuums and floor scrubbers;
• Exposure to standard cleaning fluids and chemicals;
• Must be able to recognize, identify, and judge behavior within environment; and,
• Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.