Service designer in customer experience

Codewin; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and personal accident insurance

Discounts and benefits

Telecommunications plan

Free health consultations (medicine,5n

Free consultations in nutrition and心理

Job summary

CodeWin is seeking a UX/Customer Experience professional to map journeys, conduct qualitative research, and drive customer-centered design across multidisciplinary teams. The role emphasizes service blueprinting, usability testing, and KPI analysis to improve NPS and CSAT while promoting consistent experience processes.

Flexible hours and remote work options support personal growth and career development. The position offers exposure to a multinational group and a broad portfolio across software

Responsibilities

• Map product/service journeys, including the Service Blueprint component.
• Prepare and conduct qualitative research to understand customers' needs, expectations and pain points.
• Facilitate as-is and to-be journey sessions.
• Facilitate co-creation workshops with stakeholders.
• Prepare and conduct usability tests with end customers.
• Analyze experience KPIs (NPS, CSAT, among others).
• Define and validate customer experience principles.
• Coordinate, develop and support the team in experience processes and policies, ensuring consistency and scalability.
• Promote a customer-centered design culture through awareness and training sessions.
• Work with multidisciplinary teams.

Job description

Описание

Our passion puts us in the right place. CodeWin was born from the merger of two leading companies in the technology sector: Decode and Sowin. We bring together our passion, talents, knowledge and experience to deliver the best digital transformation and consulting solutions to our people and partners. Our expertise is based on Software Development, ERP, CRM, Data Strategy and Digital Experiences. We want to contribute to a better world, and we know this is only possible by balancing technological progress with the well-being of businesses, people and society. To do this, we need the right people. To do this, we need you!

Задачи

• Map product/service journeys, including the Service Blueprint component;
• Prepare and conduct qualitative research to understand customers' needs, expectations and pain points;
• Facilitate as-is and to-be journey sessions;
• Facilitate co-creation workshops with stakeholders;
• Prepare and conduct usability tests with end customers;
• Analyze experience KPIs (NPS, CSAT, among others);
• Define and validate customer experience principles;
• Coordinate, develop and support the team in experience processes and policies, ensuring consistency and scalability;
• Promote a customer-centered design culture through awareness and training sessions;
• Work with multidisciplinary teams.

Условия

Personalized support. We care about your well-being and development. We want to provide the right balance between your personal and professional life, and we want to see you grow. We work toward a goal. We offer flexible hours and the possibility of remote work. What matters is that you achieve your goals and feel fulfilled. We invest in your career. We give you access to certified training, online platforms and a Pearson VUE exam center. Experience and recognition in the technology market. CodeWin belongs to a multinational group with 24 brands, more than 7,000 employees and a presence in 14 countries. A range of benefits for your everyday life. Health insurance, life and personal accident insurance, a range of discounts and benefits, a telecommunications plan and much more. We focus on what really matters. We provide free consultations in general medicine, nutrition and psychology.