Service Dept. Business Development Rep

Hendrick Automotive Group; McKinney (TX); On-site; USD 34,385,000 - 49,594,000; Full time

Job summary

Honda Cars of McKinney, part of the Hendrick Automotive Group, seeks a service appointment coordinator to handle incoming calls, schedule and reschedule appointments, and update customer records. This role is based in McKinney, TX and requires strong communication and data-entry skills.

You will follow up with departments, respond to website inquiries, and maintain CSI standards while adhering to safety and company policies.

Qualifications

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Proficient with Microsoft Office and dealership software.
• Valid Driver’s License required.

Responsibilities

• Answer all incoming phone calls and schedule service appointments.
• Reschedule no-shows and follow up on appointment outcomes.
• Update customer records and respond to website inquiries.
• Notify departments about appointments and maintain CSI standards.

Skills

Customer service

Phone etiquette

Communication skills

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Job description

Honda Cars of McKinney Location: 601 S. Central Expressway, McKinney, Texas 75070

Essential Duties and Responsibilities include the following:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

• GED
• High School Diploma
• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree

Field of Study/Work Experience:

• Accounting
• Automotive
• Business
• Human Resources
• Information Technology

Desired Work Experience:

• up to 3 years
• 3-5 years
• 5+ years

Education/Work Experience:

Previous customer service and/or business development experience.

Ability to deliver superior customer satisfaction.

Certificates and Licenses:

• Valid Driver’s License

Computer Skills:

• Intermediate knowledge of Microsoft Office products.
• Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills:

• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Strong interpersonal and skills.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

• Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
• Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
• Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
• Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
• Passion for Winning Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
• Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
• Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.

Hendrick Automotive Group believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal.

Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.

Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.

At Hendrick Automotive Group we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners.

The core values of this company are what shape every action we take and every decision that is made.

Our customers are important to us. They’re family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors.

Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.

The Hendrick name is synonymous with winning, at the dealership and on the race track.

We are committed to continuing the Hendrick tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.

The automotive industry is rapidly progressing. Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.

We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.

We strive for excellence in all that we do.