Service Department Team Leader

Meijer Inc.; Oxford (MI); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Scheduling flexibility

Paid parental leave

Education assistance

Team member discount

Career development

Descripción de la vacante

Meijer Inc. in Michigan is seeking a Store Manager/department leader to plan, direct, and supervise team members in daily store operations. You will mentor staff, drive customer service improvements, and help achieve sales targets while upholding company standards.

The role requires 2–3 years of retail experience with at least one year in a supervisory capacity; rotational store assignments and strong people skills are valuable. Full-time, onsite employment with Meijer Rewards benefits.

Formación

• High school diploma or equivalent required.
• 2–3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other store areas and customer service experience helpful.
• Demonstrated ability to communicate with team members clearly.
• Demonstrated ability to resolve conflicts and manage multiple tasks.
• Ability to analyze financial and sales information to guide decisions.

Responsabilidades

• Ensure courteous, friendly, and efficient service to customers and team members.
• Staffing, selection and hiring to meet staffing needs.
• Promotes career paths and development, and involvement in promotion decisions.
• Document disciplinary actions and advise on discharge decisions.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Model exceptional, fast and friendly customer service.
• Communicate the Meijer Friendly Initiative in team meetings and conversations.
• Mentor team members to exceed customer service and sales goals and maintain standards.
• Ensure team is trained in all job aspects and has completed required training.
• Spend most time in-store communicating with customers and team members to deliver exceptional service.
• Promotes a safe work environment and maintains reliable attendance.
• Performs other duties as assigned.

Conocimientos

Staffing

Hiring

Succession Planning

Disciplinary Actions

P&L

Customer Service

Leadership

Mentoring

Training

Conflict Resolution

Descripción del empleo

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

Job Profile Summary
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.

What You'll be Doing:

• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

What You Bring with You (Qualifications):

• High school diploma or its equivalent required.
• 2-3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
• Demonstrated ability to resolve conflict and by addressing root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
• Demonstrated ability to lead an organization that practices working safely at all times
• Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
• Successful completion of all required certifications.