Service Delivery Technician

ironmountain; United States; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Employee Stock Purchase Plan

Medical, Dental and Vision benefits

Employee Assistance Program

Paid time off

Professional Development and Training

Referral program

Job summary

Iron Mountain is seeking a Service Delivery Technician to provide physical support in a data center environment. You will interact with customers, employees, and vendors, performing installations and troubleshooting tasks in a fast-paced setting.

The role emphasizes learning, safe processes, and the ability to work varied shifts including nights and weekends. Join a team focused on reliability and customer service excellence at Iron Mountain.

Qualifications

• 0-2 years experience in a customer service or data center environment preferred, but not required.
• Multi tasking - we use several different systems to manage ticket queues.
• Attention to detail - follow documented processes and safety codes.
• Organization & prioritization - manage time with minimal supervision.
• Dedication & desire to learn - grow your career within Iron Mountain.
• Customer service mentality - customer obsessed.
• Overtime opportunities available.
• Working hours vary; nights, weekends and holidays may be required.
• The ability to obtain security clearance may be required for customer support.

Responsibilities

• Provide remote hands support for requests within the data center, including server/network equipment racking and cabling; hands-on support for customer requests; on-the-job training provided.
• Monitor service management ticketing system; handle tasks across the shift including customer requests, escorting, trouble tickets, material handling, and installations.
• Proactively identify issues and take steps to resolve them.
• Shipping and receiving: inbound/outbound shipments, dock space management, package delivery, customer service, and recycling support.

Skills

Customer service

Data center

Multi-tasking

Attention to detail

Time management

Learning mindset

Overtime

Shift work

Security clearance

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Data Centers

Iron Mountain's Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

Build Your Career With Iron Mountain

The Service Delivery Technician provides physical support of data center equipment in a critical environment. This role has a high level of engagement with our customers, employees, and vendors at all levels and will perform requested installations and troubleshoot tasks. IMDC is looking for team members who are open to learning and growing in a fast-paced and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers, and IMDC's vision is required to be a success in this role.

What We Offer:

• 401(k), Employee Stock Purchase Plan
• Medical, Dental and Vision benefits - Day One
• Employee Assistance Program
• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Responsibilities:

• Provide remote hands support for any request requiring actions within the data center space including server/network equipment racking, cabling and provide hands-on support for customer requests, on-the-job training will be provided.
• Monitor service management ticketing system for tasks as assigned throughout your daily shift.Tasks can include customer requests, escorting, trouble tickets, material handling, and customer installations.
• Proactively identify issues and take the needed steps to resolve them.
• Shipping and receiving: inbound and outbound shipments, dock space management, package delivery, customer service and will assist with recycling efforts.

Key Skills, Requirements and Competencies:

• 0-2 years experience in a customer service or data center environment preferred, but not required.
• Multi tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain's safety code, role is very process driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn-we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed.
• Opportunities for overtime work will be available.
• Working hours are varied and nights, weekends and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.

Disclaimer: This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

US : Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Operations Group