Service Delivery SpecialistSMB

T-Mobile; Independence Township (OH); On-site; USD 52,900 - 95,300; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Insurance: medical/dental/vision

Paid time off

Tuition assistance

Disability and life insurance

Discounts: mobile/home internet

Job summary

T-Mobile is seeking a Service Delivery Specialist to execute B2B service deliveries for public‑sector and regulated customers, ensuring governance and compliance, and coordinating with Operations, Network, Engineering, Security, and Compliance teams.

You will deploy and activate telecommunications products and services, maintain documentation, monitor performance metrics, and support process improvements to sustain reliable service in regulated environments.

Qualifications

• 0–3 years’ experience in managing B2B service delivery projects for public‑sector or regulated customers with strict compliance and governance requirements (Required).
• 0–3 years’ experience in coordinating cross‑functional teams, including Operations, Network, Engineering, Security, and Compliance, to ensure smooth service deployment and activation (Required).
• 0–3 years’ experience in maintaining accurate documentation and operational discipline in telecommunications or technology service environments (Required).

Responsibilities

• Manages the deployment and activation of telecommunications products and services for public‑sector, regulated, and Small and Medium Business customers, ensuring timely and accurate execution.
• Ensures strict adherence to governance and compliance requirements throughout all service delivery activities.
• Maintains accurate documentation and operational discipline during service delivery processes.
• Coordinates with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth and compliant service transitions.
• Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment.
• Supports continuous improvement by recommending process enhancements to optimize service reliability in regulated environments.
• Monitors service delivery performance metrics to ensure alignment with organizational standards and customer expectations.

Skills

Regulatory compliance

Telecommunications

Attention to detail

Cross-functional relationships

Problem solving

Process improvement

Communication

Organization

Customer service

Education

Associate’s Degree in Information Technology, Telecommunications, or Related Field

Bachelor’s Degree in Information Technology, Telecommunications, or Related Field

Job description

At T-Mobile, our Total Rewards Package provides competitive base salaries, an annual stock grant, employee stock purchase plan, 401(k), and complimentary financial coaching.

Job Overview

The Service Delivery Specialist is responsible for executing B2B service deliveries for public‑sector and regulated customers, ensuring strict adherence to governance and compliance requirements and executing standardized B2B service deliveries for Small and Medium Business customers. This role manages the deployment and activation of T‑Mobile telecommunications products and services, maintains accurate documentation and operational discipline throughout the process, and coordinates with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions.

Job Responsibilities

• Manages the deployment and activation of telecommunications products and services for public‑sector, regulated, and Small and Medium Business customers, ensuring timely and accurate execution.
• Ensures strict adherence to governance and compliance requirements throughout all service delivery activities.
• Maintains accurate documentation and operational discipline during service delivery processes.
• Coordinates with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth and compliant service transitions.
• Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment.
• Supports continuous improvement by recommending process enhancements to optimize service reliability in regulated environments.
• Monitors service delivery performance metrics to ensure alignment with organizational standards and customer expectations.

Education and Work Experience

• Associate’s Degree in Information Technology, Telecommunications, or Related Field (Preferred)
• Bachelor’s Degree in Information Technology, Telecommunications, or Related Field (Preferred)
• 0‑3 years’ experience in managing B2B service delivery projects for public‑sector or regulated customers with strict compliance and governance requirements (Required)
• 0‑3 years’ experience in coordinating cross‑functional teams, including Operations, Network, Engineering, Security, and Compliance, to ensure smooth service deployment and activation (Required)
• 0‑3 years’ experience in maintaining accurate documentation and operational discipline in telecommunications or technology service environments (Required)

Knowledge, Skills and Abilities

• Regulatory compliance: Comprehensive understanding of governance and compliance requirements for public‑sector and regulated customers, including documentation and reporting standards (Required).
• Telecommunications: Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments (Required).
• Attention to detail: Ability to maintain accurate documentation and ensure operational discipline throughout service delivery and activation processes (Required).
• Cross‑functional relationships: Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions (Required).
• Problem solving: Ability to identify, escalate, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment (Required).
• Process improvement: Proficiency in executing and adhering to established service delivery processes and protocols (Required).
• Communication: Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public‑sector clients (Required).
• Organization: Capability to manage multiple deployments and activations simultaneously while maintaining operational discipline (Required).
• Customer service: Ability to deliver a positive customer experience and uphold T‑Mobile’s reputation for reliability and trust in regulated environments (Required).
• At least 18 years of age.
• Legally authorized to work in the United States.

Travel: No. DOT Regulated: No. Safety Sensitive Position: No.

Base Pay Range: $52,900 – $95,300.

Corporate Bonus Target: 10%.

The pay range above is the general base pay range for a successful candidate in the role. The actual starting pay will vary within this range based on work location, qualifications, and experience.

Employees in regular, non‑temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role and performance. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. For pay details based on hiring location, please refer to the official compensation portal.

Benefits include medical, dental, and vision insurance; a flexible spending account; 401(k); employee stock grants and purchase plan; paid time off and paid holidays; paid parental and family leave; tuition assistance; short‑ and long‑term disability; voluntary accident, life, disability, and long‑term care insurance; mobile service and home internet discounts; pet insurance; and commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t‑mobile.com or calling 1‑844‑873‑9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation‐related requests.