Service Delivery Project Manager

Applied Materials; Austin (TX); On-site; USD 88,000 - 121,000; Full time

Job summary

Applied Materials is seeking a Service Delivery Project Manager to lead the implementation of our Service Delivery Strategy, a multi-year change program designed to adapt our working practices and focus areas for future challenges. You will manage project delivery teams, coordinate activities, and maintain robust PM documentation across the program.

The role requires experience in managing complex initiatives, strong stakeholder relationships, and the ability to drive cross-functional

Qualifications

• Requires in-depth knowledge and experience.
• Bachelor's Degree.

Responsibilities

• Project management of Service Delivery implementation, driving progress ensuring all elements of the implementation plan are delivered on time and to a high standard.
• Maintain overview of delivery of all initiatives within the Service Delivery program and lead the continuous planning and prioritization of project implementation.
• Establish and maintain robust up-to-date project management documentation.
• Coordinate the Service Delivery project delivery team, convening the group on a regular basis and providing support and guidance to project team members.
• Work closely with individuals responsible for delivery of change initiatives to plan, develop, deliver, and embed change in line as outlined in the Service Delivery program.
• Establish and maintain strong relationships with key stakeholders, with a particular focus on building a strong and trusting partnership with key project delivery staff.
• Working with internal communications team, plan and deliver effective communication of the Service Delivery strategy.
• Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy.
• Regularly review progress and monitor impact against targets, working with the project team to provide progress reports to relevant senior stakeholders.
• Maintain oversight of and manage project risks and escalate as needed.
• Ensure that the Service Delivery program implementation is aligned with other change programs across the organization and manage interdependencies effectively.
• Provide project management support and expertise to other People and Change projects as needed and in line with capacity.
• Ensure that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities are completed to allow for effectiveness and focus during later stages of completion.
• Ensure that all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion.
• Ensure that all phases of project, program and/or process development are documented, and that information required in other functional areas is reported, disseminated, or transferred, as appropriate.
• Ensures compliance with Company policies regarding Engineering/Lab notebooks, patents, confidentiality and safety.
• Ensure that the utilization of all material and financial resources is carried out in an effective manner.
• Effectively work with other staff to maximise productivity for the project / program.
• Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Education

Bachelor's Degree

Job description

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting‑edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

Salary: $88,000.00 - $121,000.00

Location: Albany,NY, Austin,TX, Beaverton,OR, Buffalo,NY, Chandler,AZ, Gloucester,MA, Hillsboro,OR, Phoenix,AZ, Portland,OR

General Profile

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

As Service Delivery Project Manager, you will be responsible for assisting to develop, manage and drive the implementation of the Service Delivery Strategy, an extensive multi‑year organizational change program. The Service Delivery program is a foundation of change initiatives aimed at adapting our working practices and focus areas, ensuring we can meet challenges now and in the future.

• Project management of Service Delivery implementation, driving progress ensuring all elements of the implementation plan are delivered on time and to a high standard.
• Maintain overview of delivery of all initiatives within the Service Delivery program and lead the continuous planning and prioritization of project implementation.
• Establish and maintain robust up‑to‑date project management documentation.
• Coordinate the Service Delivery project delivery team, convening the group on a regular basis and providing support and guidance to project team members.
• Work closely with individuals responsible for delivery of change initiatives to plan, develop, deliver, and embed change in line as outlined in the Service Delivery program.
• Establish and maintain strong relationships with key stakeholders, with a particular focus on building a strong and trusting partnership with key project delivery staff.
• Working with internal communications team, plan and deliver effective communication of the Service Delivery strategy.
• Manage and engage stakeholders at all levels of the organization and ensure opportunities for staff and wider stakeholders to inform and shape the implementation of the Service Delivery strategy.
• Regularly review progress and monitor impact against targets, working with the project team to provide progress reports to relevant senior stakeholders.
• Maintain oversight of and manage project risks and escalate as needed.
• Ensure that the Service Delivery program implementation is aligned with other change programs across the organization and manage interdependencies effectively.
• Provide project management support and expertise to other People and Change projects as needed and in line with capacity.

Ensure that specific project and program objectives are defined for areas of responsibility, and that necessary preliminary activities (e.g., determination of outcomes, milestones, viability studies, and resource planning, among others) are completed to allow for effectiveness and focus during later stages of completion.

Ensure that all projects and programs assigned are completed in accordance with predetermined requirements, with specific attention to product/process specifications, project/program costs, resource utilization, and timeliness for completion.

Ensure that all phases of project, program and/or process development are documented, and that information required in other functional areas is reported, disseminated, or transferred, as appropriate. Ensures compliance with Company policies regarding Engineering/Lab notebooks, patents, confidentiality and safety.

Ensure that the utilization of all material and financial resources is carried out in an effective manner.

Effectively work with other staff to maximize productivity for the project / program.

Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.

Business Expertise

• Has knowledge of best practices and area of ownership is integrated with others; is aware of the competition and the factors that differentiate them in the market.

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus.

Education

Bachelor's Degree

Experience

4 - 7 Years

Time Type

Full time

Employee Type

Assignee / Regular

Travel

Yes, 25% of the Time

Relocation Eligible

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.