Service Delivery Manager

Safety-Kleen; San Diego (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401K with Company match

Employee Stock Purchase Plan

Tuition reimbursement

Company paid training

Job summary

Safety-Kleen is seeking a Driver Operations Manager to oversee daily route completion, motivate and direct a team of drivers, and ensure high levels of customer satisfaction. This role emphasizes adherence to DOT, EPA, state and local regulations and Safety-Kleen policies.

Responsibilities include training drivers, managing service requests, scheduling routes to prevent issues, and meeting customers to discuss needs.

Qualifications

• Class B CDL required.
• Hazmat and Tanker endorsements within 90 days of employment.
• Leadership experience required.
• Intermediate computer skills required.
• Excellent customer service and organizational skills essential.
• Must pass background check, drug test, and physical.

Responsibilities

• Ensure health and safety compliance and safe work practices.
• Train, develop, and manage route drivers.
• Manage flow of service requests to service customers promptly.
• Conduct end-of-day / morning check-in with drivers.
• Fill in as route driver when needed.
• Provide field coaching and sales training to drivers.
• Meet with customers to discuss needs and opportunities.
• Identify opportunities to increase the sales portfolio.
• Schedule services to prevent and resolve route issues.
• Ensure required paperwork is completed and filed.
• Adhere to all local, state, and federal regulations and company policies.

Skills

Leadership experience

Intermediate computer skills

Excellent customer service

Excellent organization

Physical requirements

Background check and drug test

Job description

Safety-Kleen is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Focus on maintaining sustainability and cleaning the Earth
• Recruiting Pay range; $75-85K with bonus
• Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
• Own part of the company with our Employee Stock Purchase Plan
• Opportunities for growth and development for all the stages of your career
• Company paid training and tuition reimbursement

Responsibilities

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
• Fulfill duties of route driver when s/he is absent
• Provide field coaching and sales training to route drivers
• Meet with customers periodically to discuss needs
• Increase sales portfolio by identifying opportunities
• Schedule services to prevent and resolve route issues and complaints
• Ensure completion and organization of all mandated paperwork and files.
• Follow all local, state (provincial) and federal compliance regulations and rules
• Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
• Safely observe all corporate operating guidelines and procedures
• Observe all company environmental health and safety operating guidelines
• Perform other duties as assigned

Qualifications

• Class B CDL
• Obtain Hazmat and Tanker endorsements within 90 days of employment
• Leadership experience
• Intermediate computer skills
• Excellent customer service skills
• Excellent organization and attention to detail
• Perform physical functions per job requirements
• Successfully complete a background check, drug test, and physical, by position

Preferred Qualifications

• Previous route driver experience
• Previous dispatch/logistics experience

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.