Service Delivery Manager

Ericsson; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Educational assistance

Job summary

Ericsson is seeking a motivated Project Manager to drive data center infrastructure projects across North America. You will coordinate optical fiber installation, rack-and-stack, and build activities, ensuring safety, on-schedule delivery, and quality standards within budget.

The role involves collaborating with Service Delivery Managers, Program Leaders, vendors and customers to track risks, manage dependencies, and provide regular status updates.

Qualifications

• 5–8 years of experience in project management, service delivery, operations, telecommunications, data center infrastructure, or related fields.
• Bachelor's degree in a related field or equivalent work experience.
• Experience supporting infrastructure deployment projects or data center activities.
• Understanding of project management principles: scheduling, risk and issue tracking, stakeholder communication.
• Strong analytical and organizational skills with ability to manage multiple priorities.
• Experience working with cross-functional teams, vendors, and customers.
• Proficiency with Microsoft Office applications (Excel, PowerPoint).
• Strong written and verbal communication with ability to provide clear project updates.

Responsibilities

• Support planning, coordination, and execution of data center infrastructure projects.
• Manage day-to-day project activities to meet schedules and requirements.
• Coordinate execution across internal teams, vendors, and field resources.
• Track milestones, schedules, budgets, risks, issues, and dependencies; provide status updates.
• Support customer communications with timely, accurate project updates.
• Address project-related questions and posses escalations to closure.
• Maintain project documentation and performance records for visibility.
• Monitor KPIs and escalate risks or delays as needed.
• Assist resource planning and staffing coordination.
• Identify opportunities for process improvements and efficiency gains.
• Foster cross-functional collaboration and customer-focused culture.

Skills

Project management

Cross-functional collaboration

Schedule management

Risk management

Stakeholder communication

Analytical skills

Organizational skills

Microsoft Office

Education

Bachelor's degree in Business/Engineering/IT/Telecommunications or related field

Tools

Project management tools

Job description

About this opportunity

Ericsson is seeking a motivated and detail-oriented Project Manager to support the successful delivery of infrastructure projects across hyperscale data center environments throughout North America. This role is responsible for coordinating optical fiber installation, remediation, decommissioning, rack-and-stack, and data center build activities to ensure projects are delivered safely, on schedule, within budget, and according to quality standards.

The ideal candidate is an organized problem solver who thrives in a fast-paced environment and enjoys collaborating with cross-functional teams, vendors, and customers. Working closely with Service Delivery Managers and Program Leaders, the Project Manager will help coordinate project activities, manage schedules, track risks and dependencies, and ensure effective communication among stakeholders. Experience with data center infrastructure projects and deployment activities is preferred.

What you will do

• As a Project Manager, you will support the planning, coordination, and execution of data center infrastructure projects while helping ensure high levels of customer satisfaction and operational performance.
• Manage day-to-day project activities for data center infrastructure deployments, ensuring deliverables are completed according to project schedules and requirements.
• Coordinate project execution across internal teams, vendors, and field resources to support successful project delivery.
• Track project milestones, schedules, budgets, risks, issues, and dependencies, providing regular status updates to stakeholders.
• Support customer communications by providing timely and accurate project updates and helping address project-related questions and concerns.
• Assist in the resolution of project issues and escalations by coordinating with appropriate stakeholders and tracking actions to closure.
• Maintain project documentation, reports, and records to ensure visibility into project performance and status.
• Monitor project metrics and KPIs, identifying trends, risks, or potential delays and escalating concerns as needed.
• Support resource planning activities and help coordinate project staffing requirements with delivery teams.
• Identify opportunities for process improvements and support initiatives that enhance project execution, efficiency, and quality.
• Foster positive working relationships across cross-functional teams and contribute to a collaborative, customer-focused culture.

The skills you bring

• Bachelor's degree in Business, Engineering, Information Technology, Telecommunications, or a related field, or equivalent work experience.
• 5-8 years of experience in project management, service delivery, operations, telecommunications, data center infrastructure, and/or related fields.
• Experience supporting infrastructure deployment projects, technology implementations, or data center activities.
• Understanding of project management principles, including schedule management, risk management, issue tracking, and stakeholder communication.
• Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience working with cross-functional teams, vendors, and customers.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and project management tools.
• Strong written and verbal communication skills with the ability to provide clear project updates to stakeholders.
• Detail-oriented with a proactive approach to identifying and resolving project challenges.

Why join Ericsson

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world’s toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city

United States (US) || Plano

Job details

Service Delivery Manager

Compensation and benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-term variable compensation plan

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your financial security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.

Equal opportunity and accommodations

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer. Learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].