Service Delivery Engineer-Travel

Sabre; Southlake (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Healthcare coverage

Generous PTO and holidays

Strong retirement planning support

Professional development opportunities

Job summary

Sabre is seeking a Delivery Specialist for its Customer Delivery team in the United States. You will guide travel agencies through onboarding, system configuration and platform conversion, acting as the primary customer-facing operational expert to ensure on-time delivery and successful platform adoption.

Responsibilities include leading end-to-end conversion projects, validating requirements, configuring Sabre products, supporting testing, and delivering customized training.

Qualifications

• Minimum 5 years hands-on GDS experience (Sabre preferred).
• Minimum 3 years managing technical implementations in travel.
• Proven track record delivering customer training programs.

Responsibilities

• Lead end-to-end travel-technology delivery projects with client and account teams.
• Validate agency requirements, install and configure Sabre products, support testing.
• Design training programs and provide virtual, onsite and floor-walking assistance.

Skills

GDS experience

Travel workflows

APIs

Web Services

Technical implementations

Customer training

Change management

Office 365

Google Workspace

IT networking

Travel onboarding

Multilingual

Education

Bachelor's degree

Tools

Sabre products

Automation tooling

Job description

Delivery Specialist - Customer Delivery

We are seeking a Delivery Specialist to join our global Customer Delivery team, where innovation knows no borders. This team powers the seamless onboarding and migration of travel agencies to Sabre's core platforms and solutions. It bridges operational workflows and technical integration to ensure customer partnerships thrive from day one. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As a Delivery Specialist, you will guide travel agencies through technical onboarding, system configuration and platform conversion. You will serve as the primary customer-facing operational expert, validating requirements and driving end-to-end delivery success. This role requires strong technical problem-solving, project discipline and a proactive approach to leading travel agents through operational change.

What You’ll Do

• Lead customer conversion projects end to end, defining project scope with client and account teams while ensuring on-time delivery of technical tasks.
• Validate agency requirements, install and configure standard Sabre products, and support third-party and Sabre end-to-end integration testing.
• Design customized training programs and provide virtual, onsite and floor-walking assistance to ensure smooth platform adoption.
• Build strong agency relationships, managing change with empathy to guide agents through workflow transitions.
• Collaborate across regional teams, support groups and operational verticals while leveraging automation and modern tools to streamline delivery processes.

What You’ll Bring

Required qualifications

• Minimum 5 years of hands-on GDS experience (Sabre preferred), with expertise in end-to-end travel workflows, troubleshooting, APIs and Web Services.
• Minimum 3 years managing technical implementations, customer-facing consulting and solution design in the travel sector.
• Proven track record delivering customer training programs, providing floor-walking/virtual support and building trust across organizational levels.
• Demonstrated ability to self-manage, navigate matrixed/multicultural environments, and work with tools such as Microsoft Office 365 or Google Workspace and general IT/networking concepts.
• Willingness and flexibility to travel as needed for onboarding, training and project initiatives.

Preferred Qualifications

• Bachelor's degree in Business, Project Management or Computer Science.
• Multilingual proficiency, particularly in Spanish or French.
• Experience leading or contributing to project management initiatives.
• Familiarity with Corporate or Leisure travel agency workflows.

Benefits That Support You

We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities