Service Delivery Consultant - Technical Analyst - End Of Life

Bank of America; Pennington (NJ); On-site; USD 91,000 - 152,000; Full time

Benefits offered by this job

Industry-leading benefits

Annual discretionary incentive

Job summary

Bank of America in New Jersey is seeking a Senior Infrastructure Program Analyst to lead cross-functional teams delivering the Infrastructure Portfolio. You will partner with Technology stakeholders and service providers to manage budgets, track milestones, and ensure data integrity while advancing EOL remediation and portfolio reporting.

This role emphasizes communication, analytical skills, and a proactive approach to problem solving within a large, client-focused organization.

Qualifications

• Ability to communicate effectively at different levels within the organization.
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Candidate must be proven as a confident and creative problem-solver who can drive interaction with resources as well as working independently to research and resolve issues.

Responsibilities

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Skills

Collaboration

Influence

Project Management

Result Orientation

Stakeholder Management

Analytical Thinking

Business Acumen

Financial Management

Innovative Thinking

Risk Management

Adaptability

DevOps Practices

Solution Delivery Process

Solution Design

Technical Strategy Development

Tools

NPT Central

EARC

JIRA

SharePoint

Tableau

Excel

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description

This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

The analyst should have extensive knowledge of Excel and be able to create update scripts in bulk and maintain data integrity. The technical analyst will work closely with EOL Lead and Program to upload data into system by deadlines on a weekly basis. Assist CIO teams withexecution of EOL software upgrades by submitting and tracking requests on their behalf. Research weekly new EOL instances(large volume) and create remediation instructions for CIOS team to execute upgrades effectively. Perform weekly upload of all plans for centrally remediated/core team/decommissioning records. Provide weekly views of overall EOL portfolio to EOL Leads post bulk uploads. Provide organizational performance reporting, monitoring of key metrics and coordinate development, tracking and execution of remediation action plans

Responsibilities

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Required Qualifications

• Ability to communicate effectively at different levels within the organization. Previous success working in a dynamic environment with the ability to adapt to changing priorities.
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Candidate must be proven as a confident and creative problem-solver who can drive interaction with resources as well as working independently to research and resolve issues.

Desired Qualifications

• Experience with tools such as NPT Central, EARC, JIRA, SharePoint, Tableau, knowledge sharing and documentation of requirements, and issue tracking
• Tracking and Reporting End of Life products
• Extensive Knowledge of Excel, Macro creating

Skills

• Collaboration
• Influence
• Project Management
• Result Orientation
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Innovative Thinking
• Risk Management
• Adaptability
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Technical Strategy Development

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Pennington - 1300 American Blvd - Hopewell Bldg 3 (NJ2130)

Pay and benefits information

Pay range

$91,000.00 - $152,400.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.