Service Delivery Center - Technology Consulting - Project Management

EY; Charlotte (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

EY in Charlotte is seeking a Program Manager to lead technology-enabled programs within the newly formed Service Delivery Center. You will plan, govern, and execute IT initiatives, aligning business strategy with delivery excellence while partnering with cross-functional teams.

The role requires strong stakeholder management, advanced proficiency with Jira and MS Office tools, and a deep understanding of agile and change management. Prior consulting or financial services experience is a plus.

Qualifications

• Minimum 5+ years of related experience preferred in complex program management and portfolio management.
• Experience in project delivery, including configurations, release management, and change management.
• Knowledge of integration plans, integration reports, and test procedures.
• Experience scheduling and delivering implementations with multiple interdependent components.
• Demonstrated project and program management skills in cross-functional coordination.
• Broad knowledge of IT functions and how IT enables business strategy and governance.

Responsibilities

• Collaborate with technical, delivery, and management teams on roadmap coordination, risk tracking, and cross-functional dependencies.
• Create and develop project charters, scope, schedules, and assign resources.
• Facilitate centralized reporting and collaborate with Product and IT to meet business goals.
• Establish procedures and controls with a mindset of continuous improvement and ethical behavior.
• Advise and consult with other departments on production software issues and questions.
• Develop project organization structures and communicate plans to align stakeholders.
• Conduct kickoff meetings and secure consensus on project plans.
• Monitor project performance, manage variances, and communicate outcomes to stakeholders.
• Negotiate priorities across multiple groups and manage scope/cost changes.

Skills

Jira

MS Excel

MS Project

PowerPoint

Outlook

MS Word

Visio

Teams

Copilot

OneDrive

PMMT

PPRT

TPAS

Tools

Jira

Microsoft Excel

Microsoft Project

PowerPoint

Outlook

Word

Visio

Teams

Copilot

OneDrive

PPRT

PMMT

TPAS

Job description

Service Delivery Center - Technology Consulting - Project Management

Location: Charlotte

Other locations: Primary Location Only

Date: Oct 8, 2026

Requisition ID: 1750966

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry – the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, and Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!

At EY, we believe the future of technology careers is yours to build. You’ll harness technology to power human enterprise, at the same time creating a tech career that’s personalized for you, by you. You’ll be working with world-leading organizations and collaborating in global teams, solving the world’s toughest challenges together, with the freedom to explore new ideas and devise your own solutions. Every day, you’ll be building your tech skill set while learning about business strategy, creating an unparalleled portfolio of career experiences.

The Opportunity:

As a Program Manager at EY, you will be responsible for ensuring that both business-sponsored and internal programs/projects are planned, managed, and governed in a consistent and disciplined manner, with a focus on high-quality execution. You will help businesses realize the value from their IT investments by supporting strategy, improving the customer experience, and driving growth. As part of a high-performing team, you’ll provide advice about technology enablement, and the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center, and you will have the opportunity to be a part of building a new team within this growing organization.

Your Key Responsibilities:

• Collaborate with technical, delivery, and management teams on the coordination of aggregated/integrated roadmap views, tracking, planning, and resolution of risks and issues, as well as identifying and managing cross-functional dependencies. Communicate work objectives, coordinating delivery, facilitating project workgroup meetings, providing end-to-end visibility into the health of the deliverables, effectively managing project risks/dependencies, and ensuring compliance with enterprise standards (e.g., change management).
• Create and develop project charters, scope, and schedules, then plan and assign resources to a project.
• Facilitate the centralization and automation of reporting processes where possible and relevant; actively collaborate with partners across Product and IT to meet business goals.
• Establish procedures and monitoring controls with a mindset of continuous improvement while demonstrating strong ethical behavior.
• Advise and consult with other departments about production software issues, concerns, problems, and questions.
• Create project organization structures, including identification of key project team members and their roles, and develop and communicate the project plan to align project members and stakeholders.
• Conduct kickoff meetings with all key stakeholders to announce the start of a project, review the overall project plan, and gain consensus.
• Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions, and communicate to all stakeholders.
• Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams.
• Manage changes to the project scope, project schedule, and project costs to keep the project plan accurate and updated, reflecting authorized project changes as defined in the change management plan to facilitate customer acceptance.
• Identify high-level risks, assumptions, and constraints, then implement approved actions and workarounds to minimize the impact of risks on the project.
• Communicate any development or resourcing roadblocks to leadership and facilitate resolution.
• Create and implement remedies to obstacles and challenges throughout the course of the project.
• Develop and maintain relationships with stakeholders beyond IT services, including finance, communications, and legal, to cover all potential downstream implications of a project.
• Improve team performance by building team cohesiveness and leading, mentoring, training, and motivating to facilitate cooperation among the teams.
• Work with system end users to understand business functions and document requirements.
• Analyze current business processes to identify potential gaps between current and target states.
• Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities.
• Maintain system protocols by writing and updating procedures.
• Write and maintain end-user and system practitioner documentation as reference material.
• Effectively use the tools required for managing programs and projects at EY and provide thought leadership for the growth of the toolset and functionality to aid in PM delivery
• Work in a fast-paced environment and communicate with both technical and management staff.
• Agile project/program delivery from work intake to code deployment and ultimately BAU turnover
• Proven ability to partner across complex, matrixed organizations with varying objectives.
• Ability to navigate technical discussions, influence decisions, and gain consensus on topics such as design, timelines, and scope
• Trusted partner who promptly identifies/escalates risks and can drive resolution of complex, time-sensitive problems to desired outcomes.
• Understanding of initiative funding model
• Understanding of enterprise change management standards & practices
• Organized, detail-oriented and able to manage multiple workstreams concurrently.
• Strong interpersonal skills and demonstrated ability to solicit input from key partners
• High proficiency in Jira; Microsoft Excel, Project, PowerPoint, Outlook and Word
• Moderate or higher proficiency in PPRT, PMMT and TPAS; Microsoft Visio, Teams, Copilot and OneDrive
• Deep understanding of agile ecosystem, including road-mapping and prioritization
• Ability to work on a small team that engages with numerous partners/teams of varying sizes

Skills and Attributes for Success:

We work with clients to plan and deliver business-led, technology-driven transformation programs. We develop practical, executable plans to manage the journey from strategy through execution. Our team uses industry-leading program management tools to accelerate start-up and enable highly efficient and effective program management.

You’ll spend most of your time assisting in the day-to-day management of projects or as a business systems analyst. You’ll monitor progress, track project finances, risks, and issues, and confirm that key stakeholders are kept informed about progress and outcomes. You should be highly organized, possess outstanding verbal and written communication skills, and be a self-starter.

To qualify for the role, you must have:

• Minimum 5+ years of related experience preferred, with consulting or industry experience in complex program management and portfolio management.
• Effective communication, facilitation, and presentation skills, capable of putting together and speaking to executive-level presentations.
• Experience in project delivery, including configurations, release, and change management.
• Knowledge of integration plans, integration reports, and test procedures.
• Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components.
• Demonstrated project and program management skills in a cross-functional coordination role.
• Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance, and management disciplines.

Ideally, you’ll also have:

• Experience leading change in a Program Management setting.
• Experience working in the financial services or professional services industry.
• Experience working with executive IT or business leadership.
• Agile experience and certifications are a plus.
• Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management, and systems development life cycles.
• Relevant industry certification (e.g., PMP, Agile CSM, SAFe).
• An understanding of master scheduling and integrated project planning.
• Experience with enterprise PMO and Lean PMO setup and operation.

What we look for

We’re interested in professionals with a genuine interest in contributing to the growth of the PMO practice. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long-term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You will develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We will provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• The opportunity to develop management responsibilities among a portfolio of talent within a designated service line.
• A collaborative environment where everyone works together to create a better working world.
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload.

About EY

As a global leader in assurance, tax, transaction, and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Join us in building a better working world.

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

What we offer you
At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $103,900 to 215,700
• Bay Area California offices – $108,200 to 224,700
• All other offices locations in the US, including Sacramento – $86,600 to 197,800
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information,national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail] .

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EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.