Service Delivery Center - Service Delivery Manager

EY; Charlotte (NC); Sur place; USD 87 000 - 198 000; Plein temps

Avantages offerts par ce poste

Medical and dental coverage

Pension and 401(k)

Paid time off

Résumé du poste

EY is seeking an Apigee Migration Program Delivery Lead to orchestrate large-scale API migrations and platform modernization. You will coordinate architecture, engineering, testing, security, DevOps, and operations across multiple workstreams with executive sponsors.

The role requires strong program leadership, stakeholder management, and ability to drive accountability in a dynamic environment. You will partner with EY leadership to manage delivery plans, mitigate risks, and ensure successful

Qualifications

• Bachelor’s degree or equivalent work experience.
• At least 6 years in program management, technology delivery, or transformation leadership.
• Experience leading large-scale application modernization, API migration, or platform implementation.
• Experience coordinating multiple stakeholders, vendors, and cross-functional teams.
• Strong executive communication and presentation skills.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.

Responsabilités

• Lead planning, execution, and delivery of enterprise-wide Apigee migration and platform transformation programs.
• Maintain integrated program plans aligning migration activities, platform buildout, testing, security, DevOps, and operating readiness.
• Manage migration wave schedules, dependencies, and deployment timelines.
• Coordinate cross-functional teams to ensure successful delivery outcomes.
• Provide executive-level reporting on progress, risks, and budgets.
• Establish RAID, governance processes, and escalation forums.
• Oversee release planning, go‑live readiness, cutover and hypercare support.

Connaissances

Program management

Technology transformation

Executive communication

Stakeholder management

Delivery governance

Risk management

Issue resolution

Matrix organization leadership

Cross-functional leadership

Formation

Bachelor’s degree in Computer Science/IT/Engineering/Business

Outils

Microsoft Office

Copilot

Project management tools

Description du poste

Location: Dallas, San Antonio, Alpharetta, Jacksonville, Charlotte, Tampa, Philadelphia, St. Louis

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

At EY, we’re all in to shape your future with confidence.

As an Apigee Migration Program Delivery Lead, you will be responsible for leading the execution of large-scale API migration and platform transformation initiatives. You will coordinate cross-functional teams, drive delivery excellence, and ensure successful migration outcomes across architecture, engineering, testing, security, DevOps, operations and business stakeholders.

In this role, you will serve as the central point of coordination across multiple workstreams, ensuring alignment of migration activities, platform modernization efforts, release schedules, and operational readiness requirements. You will partner with senior client and EY leadership to manage delivery plans, mitigate risks, oversee governance activities, and drive accountability to program objectives.

You will be responsible for managing migration waves, coordinating platform deployment activities, facilitating executive decision-making, and ensuring successful transition from migration execution to steady-state operations. This role requires strong program leadership, stakeholder management, and the ability to orchestrate large, complex technology transformation programs in a dynamic environment.

Your Key Responsibilities

• Lead the planning, execution, and delivery of enterprise-wide Apigee migration and platform transformation programs.
• Establish and maintain integrated program plans that align migration activities, platform buildout, testing, security, DevOps, and operational readiness workstreams.
• Manage migration wave schedules, milestones, dependencies, critical-path activities, and deployment timelines.
• Coordinate cross‑functional teams including architecture, engineering, testing, security, DevOps, operations, and production support groups to ensure successful delivery outcomes.
• Serve as the primary delivery contact for client stakeholders, program leadership, and executive sponsors.
• Provide executive‑level reporting on program progress, delivery metrics, risks, quality indicators, budget performance, and go‑live readiness.
• Lead program governance processes including steering committee meetings, delivery reviews, risk assessments, and escalation forums.
• Establish and maintain RAID management processes, ensuring timely identification, mitigation, escalation, and resolution of program risks and issues.
• Facilitate resolution of blockers affecting migration execution, testing activities, platform deployment, environment readiness, and production releases.
• Coordinate release planning, go‑live readiness assessments, cutover activities, rollback planning, and hypercare support.
• Drive resource planning and capacity management across delivery teams, ensuring appropriate staffing levels and alignment to migration priorities.
• Oversee quality assurance, performance validation, security assessments, operational readiness reviews, and production deployment approvals.
• Coordinate transition activities from migration execution teams to operational support organizations and steady‑state service management.
• Monitor post‑deployment support activities, service performance, operational effectiveness, and long‑term platform adoption objectives.
• Track program financials, delivery forecasts, resource utilization, and vendor performance to ensure contractual commitments and business objectives are achieved.
• Assist with strategic transformation initiatives and provide leadership across complex technology modernization programs.

Skills And Attributes For Success

• Strong program management and technology transformation leadership capabilities.
• Ability to manage large‑scale migration programs with multiple concurrent workstreams and stakeholders.
• Experience coordinating delivery across application development, API management, cloud platforms, DevOps, infrastructure, and operational support teams.
• Strong executive communication, stakeholder management, and presentation skills.
• Ability to influence decision‑making and drive accountability across matrixed organizations.
• Excellent problem‑solving, risk management, and issue resolution capabilities.
• Proven ability to manage competing priorities within fast‑paced transformation environments.
• Strong delivery governance, planning, and operational execution expertise.

To Qualify for the Role, You Must Have

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related discipline, or equivalent work experience.
• At least 6 years of professional experience in program management, technology delivery, or transformation leadership experience.
• Extensive experience leading large‑scale application modernization, API migration, digital transformation, or platform implementation programs.
• Experience managing complex programs involving multiple stakeholders, vendors, and cross‑functional delivery teams.
• Demonstrated success building relationships and working effectively with executive leadership, technology teams, and client stakeholders.
• Experience with Agile, Waterfall, or hybrid delivery methodologies.
• Strong understanding of API management platforms, cloud technologies, DevOps practices, and enterprise application architectures.
• Strong resource management, dependency management, and program governance experience.
• Excellent written and verbal communication skills.
• Advanced proficiency with Microsoft Office, Copilot, project management, and reporting tools.

Ideally, You’ll Also Have

• Experience delivering Apigee migration or API modernization programs.
• Experience managing cloud transformation initiatives involving Azure, AWS, or Google Cloud.
• Program management certifications such as PMP, PgMP, Agile, SAFe, or equivalent credentials.
• Experience managing global delivery teams and third‑party vendors.
• Familiarity with release governance, production cutovers, and operational readiness frameworks.
• Experience supporting financial forecasting, budget management, and vendor governance activities.

What We Look For

We are looking for a strategic leader who can balance executive‑level program oversight with hands‑on delivery execution. The ideal candidate is a collaborative problem solver who thrives in complex transformation environments, demonstrates strong accountability, and can successfully navigate competing priorities while maintaining focus on business outcomes. A proven ability to inspire teams, drive alignment across stakeholders, and deliver results in large‑scale technology programs will distinguish success in this role.

What We Offer You

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $103,900 to $215,700
• Bay Area California offices – $108,200 to $224,700
• All other offices locations in the US, including Sacramento – $86,600 to $197,800
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail].