Service Delivery Center - Senior ServiceNow Developer

Ernst & Young Advisory Services Sdn Bhd; San Antonio (TX); Hybrid; USD 67,000 - 137,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Paid holidays

Job summary

EY is seeking a Senior ServiceNow Developer for our Service Delivery Center in San Antonio. You will design, build, and optimize ServiceNow solutions, owning architecture decisions to ensure scalability, performance, and security while mentoring teammates and upholding platform standards.

You’ll collaborate with stakeholders to translate complex requirements into effective technical solutions, leveraging ITSM, ITOM, HR Service Delivery, and other modules.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
• Three or more years of hands-on ServiceNow development experience in large or complex enterprise environments.
• Strong expertise in ServiceNow platform architecture and core development components, including business rules, client scripts, workflows, and UI policies.
• Proven experience integrating ServiceNow with external systems using REST and SOAP APIs.
• Experience working in Agile or Scrum delivery environments.
• Strong communication skills, with the ability to engage both technical and non-technical stakeholders.

Responsibilities

• Designing, building, and optimizing ServiceNow solutions across multiple modules.
• Owning platform architecture decisions to ensure scalability, performance, security, and alignment with best practices.
• Designing and implementing integrations between ServiceNow and third‑party enterprise systems using REST and SOAP.
• Partnering with business and technology stakeholders to translate requirements into effective technical solutions.
• Acting as a ServiceNow subject matter expert by supporting complex issues, mentoring team members, and promoting platform standards.

Skills

ServiceNow development

Platform architecture

REST & SOAP

Agile

Communication

Education

Bachelor's degree

Tools

ServiceNow

Job description

Service Delivery Center - Senior ServiceNow Developer

Location: San Antonio

Other locations: Anywhere in Region

Location: San Antonio, Dallas and Alpharetta

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Service Delivery Center – ServiceNow Developer – Senior

Drive enterprise‑scale transformation on one of the world’s most powerful workflow platforms. In this role, you’ll design and deliver ServiceNow solutions that solve complex problems, enable smarter ways of working, and support mission‑critical outcomes for EY teams and clients across industries.

The opportunity

EY’s Service Delivery Center continues to expand its ServiceNow capabilities to meet growing demand across the firm and our clients. As a Senior ServiceNow Developer, you’ll play a key role in shaping platform architecture, leading complex implementations, and influencing how ServiceNow is used at scale. You’ll work alongside technologists and consulting teams to deliver secure, high‑quality solutions while mentoring others and setting development standards.

Your key responsibilities

You’ll spend your time designing, building, and optimizing ServiceNow solutions that have real enterprise impact, including:

• Designing and delivering ServiceNow solutions across multiple modules, such as IT Service Management, IT Operations Management, Asset Management, Strategic Portfolio Management, Integrated Risk Management, Security Operations, HR Service Delivery, and Customer Service Management
• Owning platform architecture decisions to ensure scalability, performance, security, and alignment with ServiceNow best practices
• Designing and implementing integrations between ServiceNow and third‑party enterprise systems using REST and SOAP
• Partnering with business and technology stakeholders to translate requirements into effective technical solutions
• Acting as a ServiceNow subject matter expert by supporting complex issues, mentoring team members, and promoting platform standards

Skills and attributes for success

To qualify for the role, you must have

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
• Three or more years of hands‑on ServiceNow development experience in large or complex enterprise environments
• Strong expertise in ServiceNow platform architecture and core development components, including business rules, client scripts, workflows, and UI policies
• Proven experience integrating ServiceNow with external systems using REST and SOAP APIs
• Experience working in Agile or Scrum delivery environments
• Strong communication skills, with the ability to engage both technical and non‑technical stakeholders

Ideally, you’ll also have

• Experience delivering ServiceNow solutions aligned to industry‑specific requirements
• Exposure to advanced ServiceNow modules such as ITOM, SPM, IRM, or Security Operations
• Experience supporting AI‑enabled solutions or integrations, such as conversational or automation capabilities

ServiceNow certifications

The following certifications are required or strongly preferred for this role:

Required

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Strongly preferred

• ServiceNow Certified Implementation Specialist (CIS) in one or more modules (for example, ITSM, ITOM, SPM, or IRM)

Nice to have

• Additional ServiceNow mainline or advanced certifications

What we look for

You bring a consultative mindset and enjoy solving complex problems through technology. You’re comfortable working across distributed teams, balancing multiple priorities, and taking ownership of outcomes. You value quality, consistency, and continuous improvement, and you’re motivated by the opportunity to influence how a global platform is designed, delivered, and used.

What we offer you

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $67,000 to $136,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $80,300 to $155,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

For those living in California, please click here for additional information.

EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information,national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail] .

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