Service Delivery Center, Quality Assurance, Testing - Manager

EY; Southfield (MI); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Total rewards package

Medical and dental coverage

Pension and 401(k)

Vacation and holidays

Job summary

EY is seeking a testing and quality assurance leader to design, build, and deploy automated testing solutions for financial services client projects. You will work on test strategy, automation, and UAT coordination across diverse teams.

Experience with IT Transformation programs, test governance, and performance testing is ideal. EY offers comprehensive benefits and opportunities for growth in a global consulting environment.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and approximately 5 years of relevant work experience
• Technical competency with Test Strategy & Operating Model Development, Testing Center of Excellence/IT Transformation Program Management, Test Automation Framework Architecture, Agile Test Management, UAT Coordination, IT Organizational Change Management, Performance Testing Program Management, CRM, ERP, IT Lifecycle/Delivery Management

Responsibilities

• Provide exceptional testing subject matter expertise and solve complex issues for clients
• Act as a credible advisor to clients and engagement teams on resolutions affecting industries
• Develop and implement test strategies and governance across large projects
• Coordinate User Acceptance Testing (UAT) and collaborate with business units

Skills

Test strategy

IT transformation

Test automation

Agile testing

UAT coordination

IT change management

Performance testing

CRM

ERP

IT lifecycle

Education

Bachelor's degree in CS/Engineering/Accounting/Finance or related field

Job description

Location: Anywhere in Country

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

EY is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources who work closely with our experienced client serving professionals to deliver project-based work and managed services to our US-based Financial Services clients. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!

The Opportunity

Innovation and automation are at the heart of what we do every day. You must stay on the leading edge of technology and use it to create bespoke solutions to solve problems for our clients. Specifically, your mission will be to design, build, deploy and customize complex technical solutions to accelerate and streamline software application delivery and system integration projects.

Most of our projects are built in Java but you will also be exposed to different technologies including web (Angular, React, etc), other languages (.NET, python, etc), web/microservices and databases. A key part of innovation is using the right tool for the job so you’ll always have opportunity to learn and leverage new technology as it comes out such as machine learning, natural language processing (NLP) and data analytics. Our clients look to us to solve their problems not just deploy software they could do themselves so this means you’ll be expected to build custom frameworks, tools and utilities such as custom automation drivers, JSON and XML parsers, integrations between tools and extend existing frameworks to provide new, cutting edge technologies.

Most of our work is specifically aimed at accelerating and enhancing software testing. Manual testing can be inefficient and many of today’s complex systems and technologies can’t be tested manually. Even traditional automated testing is outdated so it’s our job to build new tools and technology to do it better.

Your Key Responsibilities

Everything you’ll do will come back to providing exceptional testing subject matter expertise and solving complex problems that make a difference for our clients. Colleagues and clients from a diverse array of backgrounds will look to you first for answers, so you’ll be a high-profile contact when it comes to resolving complex issues. As you build your knowledge and experience, you’ll become a credible advisor, influencing clients and engagement teams on resolutions that will impact entire industries.

Skills And Attributes For Success

• Working with clients to drive transformational change in the way they deliver application testing services in their organizations
• Conduct tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client requirements
• Defining the test strategy, planning, implementing and quality assurance for large complex projects
• Teaming with business organizations to facilitate User Acceptance Testing (UAT)
• Coaching teams members with a goal of fostering an innovative and inclusive team-oriented work environment
• Sharing your knowledge and developing engagement tools and enablers to build capability for the practice
• Cultivating business development opportunities and supporting sales.

To qualify, you must have

• Bachelor's degree in Computer Science, Engineering, Accounting, Finance or a related field and approximately 5 years of relevant work experience
• Excellent collaboration and teaming skills in diverse environments
• Technical competency experience with Test Strategy & Operating Model Development, Testing Center of Excellence/IT Transformation Program Management, Test Automation Framework Architecture, Agile Test Management, User Acceptance Test Coordination, IT Organizational Change Management, Performance Testing Program Management, Customer Relationship Management, Enterprise Resource Planning, Enterprise Data Management, IT Life cycle Management or IT Delivery Management

Ideally, you’ll also have

• Approximately 3 years of financial services experience, including, prior consulting experience
• Relevant industry certification such as, CISSP, CISM, CISA, CBCP, ITIL, PMP or other specialized IT certifications
• A “go-getter” attitude, passion to constantly learn, improve and perform at the highest level

What We Look For

We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy and variety in this role, so you’ll also need the ability to be nimble, take initiative and seek out opportunities to improve our current relationships and prioritize participation in practice initiatives that will generate a long term pipeline of sales for the firm. If you’re serious about progressing and ready to take on some of our clients’ most complex issues, this role is for you.

What Working At EY Offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, a minimum of 15 days of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

What We Offer You

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to this job. The base salary range for this job is:
• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $103,900 to $215,700
• Bay Area California offices – $108,200 to $224,700
• All other offices locations in the US, including Sacramento – $86,600 to $197,800
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries