Service Delivery Center, AI & Data, Project-Based Long Duration - Manager

Ernst & Young Advisory Services Sdn Bhd; Miami (FL); On-site; USD 120,000 - 190,000; Full time

Job summary

EY is seeking a Service Delivery Center, AI & Data Manager in Miami to lead production‑grade AI/ML and intelligent automation initiatives. You will own design, development, testing, deployment, and ongoing support across enterprise AI capabilities, including LLMs, RAG, and agentic components.

You will collaborate with engineering, product, data, risk, legal, and audit teams to ensure scalable, secure, and compliant delivery.

Qualifications

• Bachelor's or master's degree in a relevant field.
• Clear communicator able to explain AI system behavior and trade‑offs to technical and non‑technical stakeholders, including risk and compliance.
• Strong ownership and accountability for AI systems from design through production and issue resolution.
• Collaborative and cross‑functional, working closely with engineering, product, risk, legal, and audit teams.

Responsibilities

• Manage design, development, testing, deployment, and support for production‑grade AI/ML, generative AI, and intelligent automation solutions.
• Lead complex technical problems through coding, debugging, testing, troubleshooting, and structured design remediation.
• Manage build and integration of LLM, RAG, and agentic solution components into enterprise applications and platforms.
• Contribute to system design across service boundaries, orchestration layers, data flows, security controls, and external integrations.
• Lead workstreams or project delivery responsibilities through planning, coordination, execution oversight, issue management, and stakeholder communication.
• Drive engineering quality through strong coding standards, CI/CD practices, automated testing, observability, and documentation.
• Partner with Development, Engineering, Product, Data, Architecture, and engagement leadership teams to deliver high‑value AI capabilities.
• Improve performance, resilience, maintainability, and cost efficiency of deployed AI systems.
• Participate in architecture and design reviews, providing thoughtful trade‑off analysis and implementation guidance.
• Use modern AI‑assisted software engineering tools such as Claude Code, Codex, or equivalent agentic coding platforms as part of delivery leadership and engineering execution.

Skills

AI/ML engineering

Python

LLM architectures

Multi-disciplinary leadership

CI/CD practices

Education

Bachelor's/Master's in a relevant field

Tools

LangChain

LlamaIndex

Azure OpenAI

Docker

Kubernetes

Job description

Service Delivery Center, AI & Data, Project-Based Long Duration - Manager

Location: Miami

Other locations: Primary Location Only

Date: Sep 10, 2026

Requisition ID: 1743688

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity

Leads the delivery of solution or infrastructure development services for large or complex AI/ML initiatives, applying strong technical capability and hands‑on engineering experience. Takes accountability for the design, development, delivery, and maintenance of AI‑enabled solutions or infrastructure, while ensuring compliance with and contribution to relevant engineering standards. Understands business and user requirements and translates them into design specifications that are effective from both business and technical perspectives. Owns the implementation and integration of AI/ML capabilities into broader enterprise solutions, with a focus on reliability, scalability, user impact, and successful project delivery.

Your key responsibilities

• Manage design, development, testing, deployment, and support for production‑grade AI/ML, generative AI, and intelligent automation solutions.
• Manage complex technical problems through coding, debugging, testing, troubleshooting, and structured design remediation.
• Manage build and integration of LLM, RAG, and agentic solution components into enterprise applications and platforms.
• Contribute to system design across service boundaries, orchestration layers, data flows, security controls, and external integrations.
• Lead workstreams or project delivery responsibilities through planning, coordination, execution oversight, issue management, and stakeholder communication.
• Drive engineering quality through strong coding standards, CI/CD practices, automated testing, observability, and documentation.
• Partner with Development, Engineering, Product, Data, Architecture, and engagement leadership teams to deliver high‑value AI capabilities.
• Improve performance, resilience, maintainability, and cost efficiency of deployed AI systems.
• Participate in architecture and design reviews, providing thoughtful trade‑off analysis and implementation guidance.
• Use modern AI‑assisted software engineering tools such as Claude Code, Codex, or equivalent agentic coding platforms as part of delivery leadership and engineering execution.

AI and Engineering Skills

• Ability to understand complex technical business challenges across banking, capital markets, insurance, and asset management and translate them into LLM‑powered solutions that deliver measurable business value
• Practical experience leading and managing multi‑disciplinary teams through the full AI product lifecycle — requirements, architecture, build, evaluation, and production handoff
• Demonstrated experience managing and mentoring teams of AI engineers and data scientists through the execution of specific business use cases, ensuring technical quality and delivery consistency across engagements
• Advanced hands‑on software engineering proficiency in Python, with the credibility to guide implementation decisions as well as architecture across delivery teams
• Demonstrated experience architecting and delivering production‑grade LLM applications including retrieval‑augmented systems, agentic orchestration layers, and structured output pipelines at enterprise scale (e.g. LlamaIndex, LangChain, Azure OpenAI, AWS Bedrock)
• Strong knowledge of embedding models, vector search, semantic retrieval, and NLP similarity systems used in enterprise RAG and knowledge AI architectures (e.g. OpenAI Embeddings, Cohere Embed, Azure AI Search, FAISS etc.)

Agentic and LLM Ops

• Deep expertise in LLM Ops practices including model lifecycle management, versioning, CI/CD for AI systems, deployment governance, and continuous improvement loops in production environments (e.g. MLflow, Azure ML, GitHub Actions, Kubeflow etc.)
• Execute on agentic system architecture including multi‑agent orchestration, tool use patterns, memory design, and human‑in‑the‑loop workflows for high‑stakes production environments (e.g. LangGraph, AutoGen, Semantic Kernel, CrewAI, NVIDIA NIM etc.)
• Experience governing agent behavior in production environments including audit trail design, cost and latency controls, and reliability management across complex multi‑agent pipelines
• Demonstrated exploration of new LLM techniques and emerging agentic patterns, with the ability to assess their applicability to client challenges and translate them into practical delivery approachesExperience defining and governing LLM evaluation frameworks across teams and engagements, ensuring consistent measurement of output quality, safety, and alignment with business requirements (e.g. RAGAS, DeepEval, Arize, Weights & Biases etc.)
• Ability to drive performance, resilience, maintainability, and cost efficiency improvements in deployed LLM and agentic systems, including post‑deployment optimization and operational tuning

Software Engineering

• Knowledge of MLOps practices for continuous integration and continuous deployment of AI systems in cloud environments, including containerization and orchestration for scalable and secure LLM deployment (Azure DevOps, GitHub Actions, Kubeflow, MLFlow etc.)
• Experience governing API design standards for LLM and agentic systems including contract design, versioning, error handling, retry semantics, and decoupling of AI service consumers from internal model and workflow topology
• Strong system design capability across service boundaries, asynchronous workflows, data contracts, cloud‑native patterns, and secure deployment models for AI‑enabled applications
• Proficiency in containerization and orchestration for deploying and managing scalable LLM applications in production cloud environments (e.g. Docker, Kubernetes, Azure Container Apps, AWS ECS etc.)
• Ability to collaborate with data engineers, ML engineers, and business stakeholders to align LLM solution design with enterprise data and technology constraints

To qualify for the role you must have

• A bachelor's or master’s degree
• Minimum of 6 years of applied engineering experience, including significant experience in AI/ML engineering roles.
• Clear communicator able to explain complex AI system behavior and trade‑offs to technical and non‑technical stakeholders, including risk and compliance.
• Strong ownership and accountability, taking responsibility for AI systems from design through production and issue resolution.
• Collaborative and cross‑functional, working closely with engineering, product, risk, legal, and audit teams.

Ideally, you’ll also have

• Experience advising clients on AI platform and infrastructure strategy including model access layer selection, build‑vs‑buy decisions, and integration with existing data and technology infrastructure (e.g. Azure OpenAI, AWS Bedrock, Google Vertex AI, NVIDIA AI Enterprise, Hugging Face etc.)
• Ability to quantify business improvement resulting from LLM solutions through defined evaluation metrics, performance benchmarks, and client‑facing reporting
• Strong ability to design and govern model observability and monitoring strategies across engagements, covering output quality, behavioral drift, and multi‑step agentic workflow tracing (e.g. LangSmith, Arize, Datadog, Azure Monitor etc.)
• Understanding of LLM fine‑tuning methodologies and the ability to advise clients on when and how to apply them, including data preparation, training approaches, and post‑training evaluation (e.g. LoRA, QLoRA, PEFT, NeMo Framework etc.)
• Experience leading controlled model rollout programs including shadow deployment, A/B testing, canary releases, and stakeholder sign‑off processes with defined rollback criteria
• Familiarity with AI security risks specific to LLM systems including prompt injection, data poisoning, and model extraction, and the ability to advise on mitigation and audit trail requirements
• Familiarity with bias, fairness, and explainability approaches and their application in financial services AI systems
• Familiarity with system design principles for AI — scalability, fault tolerance, and distributed architecture for production AI workloads
• Familiarity with data pipeline architecture for enterprise AI workloads including ingestion, transformation, and governance
• Understanding of data security and privacy best practices in cloud environments as they apply to LLM application development and deployment
• Familiarity with AI‑assisted software engineering tools as part of delivery leadership and engineering execution (e.g. Claude Code, GitHub Copilot, Codex etc.)
• Familiarity with GPU‑accelerated AI workloads and cloud AI services for model inference and deployment at scale (e.g. NVIDIA GPU platforms, Azure ML, AWS SageMaker etc.)
• Familiarity with agile and modern engineering delivery methodologies as applied to AI/ML initiatives

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers .

• The salary range for this job is:
  • New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $91,400 to $190,00
  • Bay Area California offices – $95,300 to $197,900
  • All other offices locations in the US, including Sacramento – $76,200 to $174,100
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail] .

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.