SERVICE COUNTER/CLERK

Kroger Co.; Bellevue (WA); On-site; USD 24,000 - 34,000; Full time

Job summary

Kroger Co. in Bellevue, WA is hiring for a meat department associate to deliver outstanding customer service and maintain a safe, clean environment. You will assist the department manager in reaching sales and profit goals and ensure quality standards are met.

You will gain knowledge of products, answer questions, and recommend items, while effectively handling tasks such as stocking, labeling, and inventory. Prior experience in retail is helpful; strong communication is essential.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products and respond to questions and make suggestions.
• Inform customers of meat specials.
• Provide customers with fresh/frozen products to prevent shrink.
• Recommend meat and seafood items to customers.
• Use equipment in meat department according to Company guidelines.
• Adequately prepare, package, label and inventory ingredients.
• Check product quality to ensure freshness and review sell by dates.
• Label, stock and inventory department merchandise.
• Ensure Country of Origin Labels are correct for all meat and seafood products.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and sense of urgency.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions.
• Inspect equipment and notify management of needed repairs.
• Notify management of accidents.
• Report all safety risks and illegal activity including theft or fraud.
• Must be able to perform essential functions with or without accommodation.

Skills

Stress management

Effective communication

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Inform customers of meat specials.
• Provide customers with fresh/frozen products that they have ordered in the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend meat and seafood items to customers to ensure they get the products they want and need.
• Use all equipment in meat department such as the refrigerators, freezers, slicers, and ovens according to Company guidelines.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Ensure Country of Origin Labels are correct for all meat and seafood products.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and sense of urgency.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipmentandnotify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)

$17.38 - $24.80 per hour