Service Coordinator - Temp to Hire

RealREPP; Saratoga Springs (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Paid holidays, vacation, and personal/

Professional development opportunities

Job summary

RealREPP is seeking a Service Coordinator in Utah to ensure clear, frequent communication with Field Technicians and to coordinate and dispatch jobs efficiently. The role supports scheduling and delivery of products/services from qualified suppliers and subcontractors within company policies.

You will manage work order documents, assist project teams, and prepare various operational reports. Strong Excel/Word skills and attention to detail are essential for success in this role.

Qualifications

• Minimum high school diploma or GED required.
• Associate Degree preferred but not required.
• 2+ years related experience or training; or equivalent combination of education and experience.
• Experience with COINS ERP a plus.
• Strong verbal and written communication skills.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Microsoft Excel and Word skills.

Responsibilities

• Communicate clearly with Field Technicians and dispatch and coordinate jobs.
• Assist with scheduling and delivering products and/or services from suppliers and subcontractors.
• Manage work order documents and project invoicing (A/P).
• Provide labor resources to support Project Managers, Engineers and technicians for projects of varying size.
• Coordinate materials, sub-contractors and equipment based on needs and availability.
• Generate, interpret and print reports in the tracking system.
• Support accounts receivable and client satisfaction initiatives.

Skills

Verbal & written communication

Customer service

Multi-tasking

Attention to detail

Microsoft Excel & Word

Education

High school diploma or GED

Associate degree preferred

Tools

COINS ERP

Job description

Position Summary

The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Position Summary

The Service Coordinator is responsible for clear and frequent communication with Field Technicians and coordinating and dispatching jobs. In addition, this role will assist with scheduling and delivering specific products and/or services from qualified suppliers and subcontractors within established Company policies and practices.

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Position Details

• Manages work order documents and project invoicing (A/P).
• Provides labor resources to support Project Managers, Project Engineers and technicians for large and small projects.
• Coordinates materials, sub-contractors and equipment based on needs, skill sets and availability.
• Responsible for generating, interpreting and printing various reports in our tracking system
• Responsible for dispatching and coordinating Field Technicians as needed. This may also include facilitating technician or dispatcher onboarding.
• Research and resolve expenses and reports discrepancies
• Update and retain customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates. Part of this includes preparing yearly, monthly and weekly execution plans for technician schedules.
• Partners with other team members on accounts receivable and Customer Satisfaction, including Client follow-up / Retention program - Projects & Agreements - and satisfaction management.

Qualifications

• Minimum high school diploma or GED
• Associate Degree (AA) preferred but not required
• 2+ years related experience and/or training; or equivalent combination of education and experience
• Experience with COINS ERP a plus
• Strong verbal and written communication skills
• Excellent customer service skills
• Strong ability to multi-task and prioritize
• Strong attention to detail
• Strong Microsoft Excel and Word skills

Benefits

As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based upon performance, achievement, and company profitability
• Term life, AD& D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre-tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company-paid memberships for professional associations and licenses
• Wellness benefits
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*