Service Coordinator/Scheduler

Firetrol Protection Systems; Salt Lake City (UT); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off

Training and education opportunities

Career growth opportunities

Job summary

A leading fire protection service provider in Salt Lake City is seeking a Service Coordinator to manage service teams, ensure customer satisfaction, and maintain inventory. The ideal candidate will have knowledge of fire protection systems and excellent communication skills. This role offers competitive wages and comprehensive benefits including health insurance and a 401(k) with company match.

Qualifications

• Work experience, training or education in fire protection systems preferred.
• Additional licenses are a plus but not required.
• Additional licenses are a plus but not required.

Responsibilities

• Coordinate the Service department's field work force.
• Ensure customer satisfaction.
• Enforce policies and provide positive reinforcement.
• Schedule and stage material for service calls.
• Maintain inventory and review work orders.
• Enter reports and corrections into compliance engines.
• Aid deficiency departments with customer follow-up on quotes.
• Review work orders for accuracy.
• Maintain the service department's inventory needs.
• Support service teams with expertise and lead by example.

Skills

Written and verbal communication skills

Ability to handle multiple priorities

Experience in inspections, maintenance and repair of Fire Alarm/Sprinkler/Suppression Systems

Education

Inspections & maintenance background

Job description

Founded in 1984, Firetrol is the national leader in fire protection & life safety services. In our Salt Lake City location, we are currently seeking a Service Coordinator to join our team of over 1,200 of the best fire protection professionals in the industry.

Support the Department Manager with scheduling service teams.

Support the service teams by confirming the quality of their field work and their appearance as service calls are being performed. By working with our service teams you will improve our services by training with best techniques, documentation and customer interaction.

Responsibilities

• Coordinate all of the Service department's field work force (Alarm) directly
• Customer satisfaction
• Enforce policies
• Positive reinforcement
• Scheduling
• Ordering / Staging Material
• Enter in reports and corrections to into compliance engines.
• Aid our deficiency departments with customer follow up on submitted quotes
• Review work orders for accuracy
• Maintain the service department's inventory needs
• Support the service teams with your expertise. Lead by example

Requirements

• Additional licenses are a plus but not required
• Work experience, training or education in inspections, maintenance, and sequence of events and repair of Fire Alarm/Sprinkler/Suppression Systems is preferred.
• Written and verbal communication skills
• Proficient with handling multiple priorities, project duties and responsibilities

Benefits

Firetrol offers competitive wages and top‑line benefits that include health, dental, vision, life insurance, short and long term disability, generous paid time off, a 401(k) plan with generous company match and immediate vesting. Additionally, we sponsor training and education opportunities. Finally, Firetrol offers career growth opportunities, not just a job.