Service Coordinator III-ERSEA

Family Service; San Antonio (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

A community-focused service organization in San Antonio is seeking a qualified Service Coordinator III to manage the delivery of comprehensive early childhood services. The role involves coordinating governance, eligibility, and recruitment while ensuring compliance with regulations. Candidates should have a background in early childhood development with relevant experience. Fluency in English and Spanish is preferred. This position offers an opportunity to make a significant impact on community welfare.

Qualifications

• Minimum of two (2) years experience in respective field required.
• Experience in collaborative relationships, organization and planning.
• Knowledgeable of Head Start Performance Standards and Texas regulations.

Responsibilities

• Manage delivery of services maximizing community impact.
• Coordinate Head Start enrollment and eligibility activities.
• Facilitate required reporting and compliance activities.

Skills

Legal and Regulatory Application and Assessment

Communication Skills

Collaboration

Accountability

Healthcare and Human Services Environments

Education

Bachelor's degree in early childhood or human service field

Current Pediatric CPR and First Aid Certification

Master’s degree preferred

Tools

ChildPlus

Microsoft Office

Job description

The Service Coordinator III, Program Design Management (PDM) & Governance & Eligibility, Recruitment, Selection, Enrollment and Attendance (ERSEA) manages the delivery of services to maximize community impact and maintains support for a formal structure of shared governance through parent committee, policy council, and the governing body, while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. This liaison position will assist with communication of shared decision-making amongst each group. Facilitation of required reports to the office of Head Start to include, but not limited to, the annual program information report, agency annual report, annual self-assessment, audit report, community assessment, communication from HHS Secretary, monthly enrollment, monitoring reports, service plans and strategic and long-range planning. Works with agency staff in the development, implementation and coordination of the Head Start/EHSCCP ERSEA activities; eligibility, recruitment, selection, enrollment and attendance of Head Start participants. The ERSEA Coordinator supports the monitoring, analysis and reporting of ERSEA data, ensuring all Head Start/EHSCCP services are in compliance with regulatory and licensure requirements and assists in the blending of administration and program to promote maximum efficiency of service delivery within Early Head Start Child Care Partnership/Head Start programming. The Service Coordinator III, PDM & Governance & ERSEA is also responsible for writing proposals for program, supervisor/coordination, subcommittee meetings,peer review, departmental compliance, and external and internal reporting of delivery of services. Is responsible for the oversight of the day-to-day operations of centers. Services are provided for children ages birth to five years of age.

ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS

Required Competencies/Skills

1. Legal and Regulatory Application and Assessment: Ability to understand and explain the regulatory and administrative environment in which the organization functions.
2. Communication Skills: Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
3. Collaboration: The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
4. Accountability: The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develop strategies that continually improve the long-term success and viability of the organization.
5. Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries.

Agency Functions

1. Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
2. Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
3. Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.

QUALIFICATIONS

To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.

Education/Training/Experience

1. Bachelor’s degree early childhood, child growth and development, or other related human service field with 18 college hours of Early Childhood Development, with a minimum of two (2) years experience in the respective field required. Master’s degree preferred.
2. Current Pediatric CPR and First Aid Certification.
3. Within 6 months of hire, complete and maintain CLASS Reliability.
4. Experience in collaborative relationships, organization and planning.
5. Previous program management and direct services leadership experience.
6. Must be knowledgeable of Head Start Performance Standards, Head Start Act, and Texas Department of Family Protective Services Minimum Rules and Standards.
7. Familiar with and working knowledge of ChildPlus, Microsoft Office Operating Systems, word processing, spreadsheets and databases; basic understanding of database systems and their utilization.
8. Experience working with children 0-5 years old.
9. Demonstrated knowledge of agency and community resources and services, understands cultural differences and is sensitive to the implications of culture for service delivery, and familiar with family dynamics.
10. Fluent in English and Spanish (read, write, and speak) desirable.
11. Certificate or license, as applicable, by the appropriate State agency as applicable.
12. State of Texas vehicle operator’s license and proof of liability insurance as applicable.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
2. You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.

TIMES WORK WILL BE PERFORMED

The agency’s hours of operation are extended and non-traditional and may vary based on office location and/or stakeholder requirements. Employees are asked to work on the schedule that is best suited to the achievement of deliverables and stakeholders based on the agency’s posted business hours, or as required by stakeholder and contractual requirements. Employees who work in an exempt position are paid on a salaried basis and are not entitled to overtime pay. The amount of salary is intended to compensate the employee for all hours worked to perform the required job.